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jperdomo93-hotma
Level 1

Trying to sync my joist account to quickbooks but it keeps saying I'm not subscribed but I already renewed my subscription. Anyone have the same issue?

 
1 Comment 1
Mark_R
QuickBooks Team

Trying to sync my joist account to quickbooks but it keeps saying I'm not subscribed but I already renewed my subscription. Anyone have the same issue?

It's good to see you here in the Community, @jperdomo93-hotma.

 

I want to make sure you can sync your Joist account in QuickBooks Online (QBO).

 

Since you've received a "not subscribed" message when trying to sync your Joist account, let's review your billing and subscription. This way, we can ensure you've successfully renewed your subscription. Here's how:

 

  1. Sign in to your QBO account.
  2. Click the Gear icon, then select Account and Settings.
  3. Go to the Billing & Subscription menu.
  4. Review your subscription.

 

If you see a Subscribe button, it means that you need to renew your subscription. 

 

If you haven't, your QuickBooks subscription is renewed. If this is the case, it's possible that the browser you're using had a data issue. That's why the "not subscribed" message was prompted when trying to sync your Joist account. There are times that the browser stores frequently accessed data, thus causing QBO to act weirdly. To get this fixed, I suggest clearing your browser's cache so the system can start fresh.

 

Just in case you encounter issues syncing your Joist data into your QBO account in the future, I suggest reaching their customer support. They may provide some troubleshooting steps to resolve it.

 

Please know that the Community forum is always open to help you again if you need further assistance syncing your Joist account. Have a good one.

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