Thanks for reaching out to the Community, @mretana1.
May I know the specific issue you experience when logging into your account? Any additional information can help me provide a timely resolution.
Users will be able to log in to QuickBooks Online as long as they have the correct credentials attached to the account.
In the meantime, the program may not be responding properly when there's too much cache stored in our browser. If they haven't tried performing some basic troubleshooting steps, they can follow the steps below to verify if this is a browser-related issue.
- Refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.
- Log in to your account through an incognito window.
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If your users are able to sign up without getting the same message, let them go back to their main browser and clear the cache. This helps to refresh the browser's settings. Also, they can use other compatible browsers in QuickBooks Online.
When they're able to access the company, they can read our articles and topics here. They are full of useful information, and I'm sure they can help you guys with other tasks in QuickBooks Online.
Keep me posted if you have other questions about managing your authorized users' access. I'm always here to help.
