Hello there, kmeillc.
I recommend clicking on this link to go directly to the What Can We Help You With? page and contact our QuickBooks Online Support Team. They're the best support group for such inquiries as they can request account information. This way, they'll be able to verify if you have an existing subscription and ensure that you can subscribe according to your preferences.
On the other hand, please know that for Plus, Essentials and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.
In case you need guidelines for effectively managing your transactions or business using QuickBooks, you can visit this article: QuickBooks Online Help articles.
Add a comment below if you have additional questions about QuickBooks subscriptions, kmeillc. I'm still here to assist you further. Take care!
