Hello there, design2kcc.
Thank you for posting your concern here in the Community. Let me help you in converting sub-customers into projects.
I appreciate you for confirming the sub-customer setup is correct. You'll want to check if this behavior is caused by the browser you're using. You'll want to use an incognito window and review the Projects from there. Incognito won't save your browsing history which can result in an error.
These are some of the shortcut keys:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox or Microsoft Edge).
- Control + Option + P (Safari).
You can now convert sub-customer to projects. If it works, you may go back to your regular browser window and clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.
If the same thing happens, please reach out to our Support Team so they can further investigate it.
- Click Help in the upper right-hand corner of QBO.
- Tap Talk to a human, then type in Talk to a human.
- Select I still need a human.
- Press Contact Us.
- Choose a way to connect with us: Start a chat or Get a callback.
I added these links if you need help in using the Project feature:
Feel free to let me know if you need additional assistance. I'd be more than willing to lend you a hand. Have a good one.
