Connect with and learn from others in the QuickBooks Community.
You can double- check your if you've entered the correct number, exlreportsdemo1.
These issues are sometimes caused by a browser-related issue. You can try using a private or incognito window, to isolate browser-related issues. Then, clear your browser's cache.
Here's an article that will guide you through the process: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar...
Don't hesitate to post again if you have any questions about QuickBooks. Have a good one!