Hello, watsonohanallc.
I recognize the urgency of updating information to complete the process of your subscription payment and be able to utilize QuickBooks Online (QBO) seamlessly. I'll provide information for cases like this.
When you update your subscription and billing details, ensure that:
- All the fields are completed.
- Verify credit card information.
- Confirm that the address for the credit card matches the address in your QuickBooks settings. The addresses must match.
Also, you can modify the billing details of your subscription if you're the primary admin. If not, then this might be why you're unable to continue updating the billing details.
However, if you encountered the issue while you're the admin, it might be a browser-related issue. Access your QBO account in an incognito window to rule out any webpage issues. Please use the following shortcuts to open a private window in all supported browsers:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works well, switch back to your regular browser. Then, clear its cache to start in a clean state. You can also use another supported, up-to-date browser that is already installed to narrow down the results.
For more in-depth processes about managing your billing, payment, and subscription, check out this guide here: Manage billing, payment, and subscription info in QuickBooks Online.
In case you want to upgrade your plan to have more accounting features in the future, see this article: Upgrade or downgrade your QuickBooks Online edition.
I'm still all ears if you need further assistance with managing your QBO account subscription. Just add your reply below, and I'll circle back to help you. Keep safe always.
