Hi there, @usha3. It's our priority to ensure things run smoothly. Let me share some troubleshooting steps to fix the issue.
Most common issues in QuickBooks Online are usually a result of too much accumulated historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If you're not getting the same error after updating your company info, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Additionally, we have an awesome guide for updating your account. Check out this link: Manage Billing, Payment, and Subscription Info.
You're always welcome to leave a reply on this thread if you need help with other tasks in QuickBooks. I'd be glad to lend a helping hand. Have a good day!
