Unapplied Payment and Credit Memo

DPKennedy2060 · ‎July 08, 2020

A customer paid a deposit of $250 for a service that was subsequently canceled. They would like their deposit applied to a future service (one that has not been determined yet). I created a credit memo for the $250 then I voided the invoice. Now I have both the credit memo and the unapplied payment showing as a $500 credit to the customer. Should I delete the credit memo? How do I handle the invoice if it is no longer valid but I am holding the payment for the customer?

MadelynC · ‎July 08, 2020

Good to see in the Community, @DPKennedy2060.

You’ll want to delete the credit memo you created. This way it won’t double the credit showing for your customer in QuickBooks.

Here's how you do it:

Navigate to the Sales tab.
Click on the Customers section.
Scroll down and find the customer whose Credit Note you'll be deleting, and click their name.
Find the transaction in the list below and click to open.
On the Credit Memo screen, click More at the bottom and select Delete.

Once you create a new invoice under that customer’s name, you’ll just want to link the unapplied payment directly to clear the transaction.

See this screenshot I attached for your visual reference:

Thanks for reaching out, and feel free to drop by anytime. I’m just right here in the corner. Keep safe always.

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