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Kay87
Level 1
posted
‎May 22, 2020 02:34 PM
last updated ‎May 22, 2020 2:34 PM

Update error

I have just done the new update and I can no longer access Quickbooks. I get a message saying “This app is no longer shared with you. To use it You must purchase it from the App Store”. I have it purchased it, have been using it for over a year, the payment only came out a few days ago... how can this be fixed? 

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1 Comment 1
Nick_M
QuickBooks Team
QuickBooks Team
‎May 22, 2020 03:21 PM

Update error

Hello, Kay87

 

Thanks for stopping by the QuickBooks Community. While your situation you described is unfortunate, our support team would undoubtedly be able to get to the root of the problem as they specialize in individual account care on a personal level. Follow these steps to reach out them:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

 

To ensure we address your concern on time, check out our support hours.

 

If there's anything else we can help you with in the meantime, feel free to post below. 

 

Thanks again and have a happy weekend.

 


 

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