User tracking informtion unavailable

Let sort this out, @solar808.

There are times unexpected circumstances are caused by browser-related issues. Cached data can sometimes become corrupted, which affects the platform's functionalities. You can perform some steps here to get this resolved.

First, open your QuickBooks Online account to an incognito or private window for testing. Refer to these shortcut keys for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If everything looks good and intact, you’ll need to get back to your main browser and clear its cache to start fresh. You can also utilize other browsers except for Internet Explorer.

If you need more tips, resources, and instructional videos to manage and organize your company, feel free to visit our QuickBooks Support page for reference. I'm sure you'll find it helpful.

Let me know if you have other QuickBooks questions or concerns besides user tracking. I'm always here to help. Wishing you a good one!

Aloha!

Thank you for your help! I took the advice and just logged on using Microsoft Edge and the problem was solved. I appreciate your help and will look to you for future help when needed. 

Mahalo!

That's great to hear, solar808.

I'm glad that my colleague was able to help you. Please know that you're always welcome to start a new thread or visit this conversation again if you have any other concerns or follow-up questions.

The Community is open 24/7 and always ready to assist. Looking forward to helping you out again.