Hi there,
To fix the invalid input error from a back-end output, you'll need to troubleshoot your browser to ensure it runs efficiently with QuickBooks Online.
Before proceeding with the troubleshooting, let's first ensure the details of both the check and the credit memo if they are complete and active. Make sure that they are not voided or deleted.
If everything is all good, let's proceed with troubleshooting your browser. Here's how:
- Sign out from your QBO account.
- Close your browser and reopen using incognito mode.
- Login your QBO account and start matching the check to the credit memo again.
If this works, you can proceed to clear your browser's cache and cookies to clear temporary files running in your browser that have caused the error. Otherwise, you can also use other supported browsers to ensure it runs QBO efficiently.
After that, you can reconcile your account in QBO to ensure everything matches accurately with your bank statement.
Looking for assistance in cleaning and organizing your books? Our QuickBooks Live Expert Assisted can help streamline your daily business operations.
If you have additional concerns with your QBO daily workflow, feel free to reply below.
