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Thanks for contacting us, playaazalea-jcs.
For billing questions, I recommend contacting our QuickBooks Online Support Team. They can pull-up your account in a secure environment and check your current subscription. They'll also discuss and provide more information about the discounts in QuickBooks.
Here's how to get in touch with them:
In the meantime, you can use the program and dive deeper into the features with no payment. Just test drive it by using our sample company demo. It's a great way to explore and experiment the options in the system since it won't save any changes you make.
Use the available links below for your guidance:
Don't hesitate to post again if there's anything else you need with your QuickBooks account. I'm always happy to help.
We may have a workaround should you have time to explore. Where is your company located? in US or else?
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