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SPete
Level 1

What do I do if "Show Account" won't toggle OFF?

One is a closed cd with $0 balance, which is at least correct. Another closed cd shows $25K+ bal, which is incorrect.

1 Comment 1
Jayson_E
QuickBooks Team

What do I do if "Show Account" won't toggle OFF?

We can perform some troubleshooting steps to ensure you can toggle off bank accounts under SHOW ACCOUNT in QuickBooks Self-Employed (QBSE), SPete.

 

First, we can clear your browser's cache to rule out any browser-related issues and refresh the system by removing outdated files that might be causing this problem. Next, ensure you are using a supported browser for optimal performance with QuickBooks.

 

If the issue persists, we recommend reaching out to our Live support Team. Our representatives can investigate the problem in real-time and also assist with resolving any discrepancies on your other closed CD account.

 

Leave a reply below if you have any questions about this or other QuickBooks-related topics.

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