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My company used Intuit Online Payroll back in 2016. Obviously sunsetted, but we still have an Intuit account. We did not "chose to stay with us and move to the QuickBooks Online Payroll", although honestly we used to visit qbo.intuit.com for payroll services and I swore it was called QuickBooks Online Payroll Core:
Either way, I can still sign into the account. I see the old subscription, no problem. It lists the "Squatch Creative" company name next to the Subscription, but when I click on it, I get this:
I recently got an invite from a vendor to use QuickBooks Money with this account. When I go to accept the invite, there are 2 companies listed. The "Squatch Creative" above and another variation of the same company name (I do not have two companies).
When I click on either company, I get "xxxx company already have QuickBooks Money. Continue to Sign In."
I click on it, and then land on this:
Click on either company gets the same "You already have QuickBooks Money" with a sign in link that takes me to "you have no companies".
Go to support and.... you guessed it... "We didn't find any companies for this account." so I can't open a support ticket or proceed.
So here I am. In limbo. I can't update my companies because I don't have a product. I can't submit a support request because I don't have a company. But Intuit tells me I already have QuickBooks Money (I don't.)
My guess is because I used a legacy product, stopped, and products have changed, my account still exists but the product info like "Company" did not get carried over. Would LOVE to just talk to support but... any help would be greatly appreciated. Thanks.
I appreciate you reaching out to the QuickBooks Community and providing a detailed overview of the issue you are encountering with your account related to QuickBooks Money, Squatchcreative.
The confusion surrounding the duplicate company listings and the inability to proceed with QuickBooks Money suggests inconsistencies in your account settings that need attention.
Since you're unable to submit a support ticket through the standard channels due to the system not recognizing your account, I recommend contacting our support team. Our representatives can provide a more in-depth account review and validation.
As suggested by Just_me, you can use the Test Drive feature to reach out to support.
Here’s how:
- Click here to access the QuickBooks Online test drive.
- Go to the Help icon and choose Search.
- Select the Contact Us button and enter your concern.
- Press Continue.
Additionally, you may want to explore these articles for more information about QuickBooks Money and how to manage your services:
The security of your account is our top priority, and we take these matters very seriously. We appreciate your vigilance in keeping your account secure, and we're here to support you every step of the way.
