Hi there.
Allow me to help you retrieve your data to export the aging summary report in an Excel file successfully.
First off, may I know if the exported report from QBO have no value or data? If it has and still shows 0 data when exporting to Excel, then we can perform troubleshooting steps on your browser. To do so, you can try accessing your QBO company using a private or incognito window. Here are the shortcut keys:
- Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
- Google Chrome: Press Ctrl + Shift + N
- Safari: Press Command + Shift + N
If you can export the report to an Excel file successfully without issues, return to your regular browser and clear its cache and cookies to refresh website preferences that may be causing problems when using QuickBooks Online. Otherwise, you use a supported browser.
However, if it has no data then you will have to make sure that the report period has transactions. A report period without entries can result in 0 data when exporting the report from QBO.
Nevertheless, you can visit this article for future help, this can walk you through the details on how you can personalize the report based on your business preferences: Customize reports in QuickBooks Online.
Please know that I'm just post away if you need any further assistance with exporting reports in QuickBooks Online. Don't hesitate to reach out. Stay safe.
