Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
When inviting someone to a QBO company, all invitation emails contain "No company name" instead of the actual company name.
This issue occurs for any newly created company, not only for this one. This is very critical for us.
Here is an example of an invitation email sent by QuickBooks:
"Denis" asked you to join the "QuickBooks" team for "No company name."
Ready to get started? Let's go!
Got questions? Our Support Center is here to help. Visit support.qbo.intuit.com/us.
We love that you're here!
The QuickBooks Team
Hi there, Diffusi_on
I understand how important it is to send accurate information, especially when inviting new users to QuickBooks Online. I'll guide you on how to resolve this.
It's possible that the company name in your QuickBooks Online account was not properly set up when you signed up. To fix this, you just need to go to your Company settings and update the Company name.
Here's how:
For more details on updating business information, you can check out this link: Change your business name, contact info, or EIN in QuickBooks Online.
I've added this article as a future reference to learn how you can manage your new users to your QuickBooks Online account: Add and manage users in QuickBooks Online.
Let me know if you still have other concerns or follow-up questions about managing your QuickBooks Online account or sending emails. I'll be here to help. Have a great day!
Not working. I've tried renaming the company multiple times, but the invite emails still show "No Company Name"
I appreciate your response and quick update, Diffusi_on. Being able to show the correct company name on email invitations is also important for us.
I also checked the previous reply and it looks like all steps to correct the name has already been shared with you.
In this case, I would recommend reaching out to our support team. They will carefully check your account and take the necessary actions to ensure that the email invitation correctly reflects the correct company name.
Here's how to reach out to them:
I would like to share a couple of articles that you can be helpful when managing account details and working in QuickBooks Online:
Please feel free to get in touch with us again if you have any other concerns, Diffusi_on. The Community is always here to assist you and ensure that all your needs are taken care of.
Was this ever resolved with phone support? I am having the same issue and am awaiting a call back this morning. I was told last night to fill out a 'name change' form and wait 3-5 days which, is too long of a wait.
If the support folks did resolve your No company name issue, how did they repair the issue?
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here