Where is my data? It's not showing up when I log in.

Thanks for bringing this to our care, @bartholomewsplum. I'll help you find your data and get you back to working status.

There's a possibility that you might have 2 QuickBooks Online (QBO) accounts. To confirm it, I suggest checking your Billing & Subscription settings and review your subscription details, like the "Next Charge" date. Let me show you the steps:

1. Go to the Gear icon.
2. Choose Account and Settings.
3. Click on Billing & Subscription.

From there, you can identify the details with your correct QBO account. If the information doesn't match, you can log out by clicking the Letter beside the Gear icon on the upper right and choose to Sign out. Then log back in with the correct credentials.

If the Billing & Subscription details indicate that you're logged in to the right account but not seeing your data, I recommend opening it in other supported browsers. This way, you'll know if the issue lies only in that specific browser. If it shows your data, you can go back to your regular browser and clear its cache to clean the browser's memory. It will help load new QuickBooks Online (QBO) information and discards the junky files that make QBO from not seeing your data.

If it persists, I recommend contacting our QuickBooks Support Team. They can securely verify your account and help you investigate this issue, and find your data to keep you running.

I want you to feel at ease. In that manner, feel open to comment if you have other concerns with your QuickBooks account. Anytime I can assist you. Stay safe and healthy!

@bartholomewsplum 

Did you have a trial account? Had you clicked the Buy button, it would open a new blank QBO account instead.

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