Why do I have to retype my question that I just entered on the previous page?

Hello there, andyokelley.

I'd like to ensure we're on the same page.

Are you referring to the Community page or when utilizing the Help menu? Both of these scenarios should normally not ask you to re-enter your question.
 

If you haven't tried accessing QuickBooks in a private browser, you can do it. This type of window doesn’t store any cache that causes a browser to load slowly or experiencing unusual behavior. It could be the reason why you're prompted to re-type the question.

Please consider following the shortcut keys below depending on the browser you're using:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If everything works fine, go to your regular browser and clear its cache to prevent any unexpected behavior. Another way is to use other compatible browsers in QBO.

Let me know if you have other questions. I'm here to assist you more. Take care and stay safe.

On my main screen I hit the ? Icon. Type a question. I hit Contact Us. A question box appears. Re-type the the question. Select Ask the Community, another dialogue box appears, type the question for a third time. There’s got to be a better way. How about when we ask for help we actually get somebody who will help us with this software that we depend on for our livelyhoods? It’s not Candycrush, it’s my job.

I would also want to get prompt assistance in managing my business's growth, @andyokelley. That's why I'm here to provide the help you deserve while using QuickBooks Online (QBO).

The Community is where small business owners like you and product experts connect to answer questions and share best practices. We always make sure to give the best answers possible for all your concerns with QBO. With this, you're able to focus solely on managing your livelihood and income.

With QBO, there are three different ways to connect with us whenever you need help with the program, namely:

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

Regardless of the option you choose, we make sure to cater to your needs on time. Before contacting, I'd recommend checking out our support hours to know when is the best time to connect with us: QuickBooks Online Support. It also includes a step-by-step guide on how to contact support.

In the meantime, I'm also adding this article to guide you in handling your account transactions using QBO: QuickBooks Help Articles. It includes topics about account management, banking, and expenses, to name a few. You can click the + More topics button to view other selections.

I appreciate your patience, @andyokelley. Please don't hesitate to comment below if you have other concerns. I'm ready to help you anytime. Stay safe and take care always.