Why does the Reconciliate Account wizard insist the starting balance is wrong when the reconciliation report and account register both show it is correct?
Good to see you, miradorit.
Thanks for checking and verifying it with your audit log. Let me assist you with your reconciliations.
We can perform some troubleshooting steps to see if this error is because of a browser issue. Let's start by using an incognito window and check again the reconciliation page. We can also clear the browser's cache since it can result in unusual behavior in QuickBooks Online.
Additionally, make sure that the browser you're using is updated. If this issue persists, please reach out to our Customer Support Team. That way, they can check your account to see what's causing this incorrect beginning balance.
Go to Help and select Contact Us.
Enter Beginning Balance in the question field and select Let's talk.