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Paulcesena100
Level 1

Why I cannot withdraw my money????

I am so disappointed in QuickBooks because I am celebrating my wife's and my anniversary and I can no longer withdraw money from my quickbooks account with my business Platinum debit card this is b******* so disappointed and it's a weekend and every place I tried calling is there's no one I can talk to because working hours are Monday through Friday there's no help on the weekends b*******

 

2 Comments 2
Aldren18
QuickBooks Team

Why I cannot withdraw my money????

I completely understand how upsetting this situation is, especially when you’re trying to celebrate such a special occasion, Paul. As someone who truly understands the importance of timely assistance, I recognize how crucial it is for you to have support right now.

 

Please note your experience matters deeply to us. Our QuickBooks Payments help team is available during regular weekday hours, and they will prioritize your case and take immediate action to resolve this issue so you can withdraw your funds as quickly as possible.

 

In the meantime, if you could please keep any error messages or details about what happened when you tried to withdraw handy, that information will be incredibly helpful in diagnosing the problem more efficiently once support resumes.

 

If you need to contact our live support without signing into your account, this QuickBooks Support article provides the contact number. Simply scroll down and select the option stating I’ve tried all of the self-help options and still can’t sign in. I'll include a screenshot for your reference:

 

image.png

 

Additionally, I’d like to share a valuable resource that provides practical tips and expert guidance to help you take full control of managing your QuickBooks checking bank transactions effectively. This article walks you through the step-by-step process of reviewing, categorizing, and matching your bank entries within the program: Categorize your QuickBooks Checking transactions.

 

I appreciate your patience and understanding during this time, Paul. As your QuickBooks Community support team, we're focused on helping you resolve this issue and regain access to your funds. I’ll ensure this conversation remains open for any future discussions.

BigRedConsulting
Community Champion

Why I cannot withdraw my money????

@Aldren18  RE: I get where you're coming from, Paul. As someone who understands the importance of timely assistance, I acknowledge how essential it is to have support when needed. 

 

Then why doesn't Intuit offer support when needed?

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