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beautiful-birth-
Level 1

Why is my QB app no longer tracking my milage?

My app was working just fine. I have all my setting correct and it just suddenly stopped tracking my milage. I still get the alert that auto-tracking is in, but nothing actually tracks.
Solved
Best answer October 16, 2024

Best Answers
Maybelle_S
QuickBooks Team

Why is my QB app no longer tracking my milage?

I can assist with your mileage tracking concern, Beautiful.

 

Currently, we've received similar cases about mileage tracking in QuickBooks Online (QBO). I recommend contacting our QuickBooks Support Team to be added to the affected users list and receive email updates on the investigation. Please include investigation number INV-112427 to expedite the process.

 

Here's how.

 

  1. Go to the (?) Help icon.
  2. Select Talk to a Human.
  3. Enter a short description of your concern.
  4. Click on I still need a human.
  5. Tap Contact Us to connect with our live support.
  6. Choose to Get a callback.

 

In the meantime, we'll have to record the trips manually.

 

Additionally, if you have used a personal vehicle for business purposes, I suggest reviewing this helpful guide on reimbursing employees’ mileage and vehicle expenses in QuickBooks Online.


I appreciate your patience as we investigate the issue with your mileage. Let me know if you need more help tracking mileage in QuickBooks. I want to ensure everything is taken care of.

View solution in original post

3 Comments 3
Maybelle_S
QuickBooks Team

Why is my QB app no longer tracking my milage?

I can assist with your mileage tracking concern, Beautiful.

 

Currently, we've received similar cases about mileage tracking in QuickBooks Online (QBO). I recommend contacting our QuickBooks Support Team to be added to the affected users list and receive email updates on the investigation. Please include investigation number INV-112427 to expedite the process.

 

Here's how.

 

  1. Go to the (?) Help icon.
  2. Select Talk to a Human.
  3. Enter a short description of your concern.
  4. Click on I still need a human.
  5. Tap Contact Us to connect with our live support.
  6. Choose to Get a callback.

 

In the meantime, we'll have to record the trips manually.

 

Additionally, if you have used a personal vehicle for business purposes, I suggest reviewing this helpful guide on reimbursing employees’ mileage and vehicle expenses in QuickBooks Online.


I appreciate your patience as we investigate the issue with your mileage. Let me know if you need more help tracking mileage in QuickBooks. I want to ensure everything is taken care of.

beautiful-birth-
Level 1

Why is my QB app no longer tracking my milage?

Thank you.  Those steps were not working, but I think it is because chat was closed.  I will try again tomorrow.

Spicy_lunacy
Level 1

Why is my QB app no longer tracking my milage?

Wow thats not creepy 

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