Thank you for bringing this concern to our attention, and I appreciate your patience as we address these subscription and billing issues, percytowersllc. I understand you attempted to cancel your QuickBooks Payroll subscription but discovered it had been active for over four months despite believing it was already canceled. I recognize the seriousness of this situation and its impact on you. I want to assure you we will take this matter seriously.
Given the specific nature of your situation, I recommend contacting our live support team again and providing detailed information about your previous attempts to cancel and any billing discrepancies. They have the tools and authority to investigate your account history, verify charges, and process any necessary adjustments or refunds.
To connect our live support:
- Navigate the (?) Help button at the top right corner.
- Click the Search tab and tap Contact Us.
- Select a topic to connect with the live expert.
- Choose how to connect with us. Chat or Callback.
To ensure you receive timely assistance, please check our support hours: Get help with QuickBooks products and services.
Additionally, I can guide you in canceling your payroll subscription by following the steps outlined in this article: Cancel Your QuickBooks Payroll Subscription.
Should you wish to reactivate your QBO payroll subscription in the future, we're here to help. You can find guidance in this article: Reactivate your QuickBooks Payroll subscription.
I want to express our sincere apologies for any inconvenience this situation has caused. Your satisfaction is paramount to us, and we are committed to resolving this issue thoroughly and promptly. If you have any further questions or concerns, please don't hesitate to reach out. We're here to support you every step of the way.
