Why my accountant can't sign in the account?

Help!

Thanks for joining this conversation, @Serg123456.

I want to make sure this gets taken care of for you. I just need some more details about the issue. What specific help in QuickBooks Online do you need?

Once I have the details, I'll be glad to look into it for you. Looking forward to your response.

How are you, @Serg123456?

I hope you're able to get the help you needed. In case you have other concern or questions about QBO, I'm still here to offer my assistance.

Meanwhile, I'm adding here some important links for QBO updates and tutorials.

• Help articles for QBO
• All QuickBooks Tutorials
• QuickBooks Blog

Take care always!

Hi,

I still have a problem with the re-invitation!! QBO automatically changes the emailaddress from my accountant by adding a number to it! Why?

Hello there, laushnera20.

A browser related-issue might have caused the unexpected behavior of the accountant's information. We can verify that by logging in to QuickBooks Online using a private browser. Then, look into the accountant's user invitation details and resend the invite again.

If this works as expected, you can go back to the main browser and clear the cache. You can also use other browsers like Google Chrome, Internet Explorer, or Mozilla Firefox to isolate unusual behavior.

Here's an article that you might also want to use in giving accountant access: Invite or remove an accountant.

Keep me posted on how this works. I'll be here to keep an eye on your reply and will surely help you through it. Take care!

i'm sorry, but it didn't work! You sent me a confirmation-email for the re-invitation and the emailaddress that showed up was a different one than this I used...I'm confused! Please bring this in order,I don't get it. I followed your instructions but nothing helped. Attached is the email your system sent me...

Screenshot Edited by Moderator

Thanks for performing the steps provided by my colleague above, @laushnera20.

Since you're still encountering the same issue after performing the basic troubleshooting steps, I recommend reaching out to customer support. They have the special tools to help conduct a deeper investigation of what's causing this behavior.

Let me provide you steps on how you can reach out with them. Here's how:

1. Click Help (?) at the top right.
2. Select Contact Us.
3. Enter your concern in the description, then click Let's talk.
4. Choose either Start messaging or Get a callback.

To ensure we address your concern on time, check out our support hours.

Also, our articles might have something that can help you with your QuickBooks concerns, too. Just click this link and make sure that the topic is set as "QuickBooks Online."

In addition, we've deleted the screenshot that you've provided. Since QuickBooks Community is a public forum, we need to delete personal details such as phone number and email address to protect our customer's information.

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.