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Why my accountant can't sign in the account?

 
Solved
Best answer 03-19-2019

Best Answers
QuickBooks Team

Re: Why my accountant can't sign in the account?

Let's have your accountant access your company file, leotzeng.

 

There are a few possible reasons why an accountant user can't access the client's file. It could be that:

  • The account is not yet added to the company file
  • The invitation email was not accepted yet
  • The accountant's login is damaged or corrupted
  • Browser-related issues

If you haven't done the first two scenarios above, then you can invite your accountant so they can access your file. If they're added but have troubles signing in, you can remove their access and reinvite them. Here's an article for the complete steps: How to manage an accountant user in QuickBooks Online.

 

If the same thing happens after following the steps in the article, then let's check if the issue is browser-related. To do this, please let your accountant log in to your file using a private browser. If they're able to access it there, then let them clear the browser's cache. You can also have them switch to another browser to do this task.

 

Stay in touch if you need anything else. I'll be around to help you further.

View solution in original post

Level 1

Re: Why my accountant can't sign in the account?

4 Comments
QuickBooks Team

Re: Why my accountant can't sign in the account?

Let's have your accountant access your company file, leotzeng.

 

There are a few possible reasons why an accountant user can't access the client's file. It could be that:

  • The account is not yet added to the company file
  • The invitation email was not accepted yet
  • The accountant's login is damaged or corrupted
  • Browser-related issues

If you haven't done the first two scenarios above, then you can invite your accountant so they can access your file. If they're added but have troubles signing in, you can remove their access and reinvite them. Here's an article for the complete steps: How to manage an accountant user in QuickBooks Online.

 

If the same thing happens after following the steps in the article, then let's check if the issue is browser-related. To do this, please let your accountant log in to your file using a private browser. If they're able to access it there, then let them clear the browser's cache. You can also have them switch to another browser to do this task.

 

Stay in touch if you need anything else. I'll be around to help you further.

View solution in original post

Level 1

Re: Why my accountant can't sign in the account?

QuickBooks Team

Re: Why my accountant can't sign in the account?

Thanks for joining this conversation, @Serg123456.

 

I want to make sure this gets taken care of for you. I just need some more details about the issue. What specific help in QuickBooks Online do you need?

 

Once I have the details, I'll be glad to look into it for you. Looking forward to your response.

 

 

QuickBooks Team

Re: Why my accountant can't sign in the account?

How are you, @Serg123456?

 

I hope you're able to get the help you needed. In case you have other concern or questions about QBO, I'm still here to offer my assistance.

 

Meanwhile, I'm adding here some important links for QBO updates and tutorials.

Take care always!

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