2 small deposits were not made to my account. Therefore I cant verify it. What do i do?

Welcome to the community. Sarah.

I understand the importance of your bank transactions recorded in your QuickBooks Online (QBO) account about your business. 

Before diving in and finding the right solution to this matter, I highly recommend contacting your bank to double-check if two small deposits happened on their end. If you have confirmed that the transactions went through, kindly go back to this thread and hit the reply button so we can reinitiate your test debits in your QBO account. 

You can learn how to verify a test transaction to activate direct deposit or e-pay and e-file services by reading this article: Verify your bank account for payroll. 

I’ll be waiting for y our response, so we can narrow down the solutions with your deposits concerns here in QBO. I’m just a post away. Have a good one!

This reply makes no sense. This doesn’t have to do with “bank transactions recorded in your QuickBooks Online (QBO) account”. Customer service never seems to actually read the issue!  Everything is recorded properly. I’m trying to PAY A BILL on qbo as I did on Melio - which you took away. 

When you write “If you have confirmed that the transactions went through, kindly go back to this thread and hit the reply button so we can reinitiate your test debits in your QBO account.” I assume you mean that I confirmed the transaction DID NOT go through. And I can absolutely confirm it did not go through. 

please re-initiate the small deposits. 

Thank you for the reply, but it makes no sense - I believe you did not read my issue - which is consistent with all my QBO customer service experiences. Which is why I reached out to the community. You wrote "importance of your bank transactions recorded in your QuickBooks Online (QBO) account about your business" - but my bank transactions are recorded fine. As I wrote, this is about my ability to pay by bills on QBO, as I was doing effectively on your Melio app which you removed. 

You also wrote "if you have confirmed that the transactions went through, kindly go back to this thread and hit the reply button so we can reinitiate your test debits in your QBO account. ". I'm assuming you mean if i confirmed these transactions DID NOT go through. Which I have already confirmed in this post that they did not. 

Please re-initiate and double check it was done properly.

Thank you for the reply but it makes no sense - I don't think you read my message properly, which is consistent with all the customer service I've had on QBO.

You wrote: "I understand the importance of your bank transactions recorded in your QuickBooks Online (QBO) account about your business."

But my transactions are recorded fine. As I wrote, the issue is BILL PAY and the new requirement to verify my bank account in order to pay my bills. This is a HUGE issue.

You also wrote: " I highly recommend contacting your bank to double-check if two small deposits happened on their end. If you have confirmed that the transactions went through, kindly go back to this thread and hit the reply button so we can reinitiate your test debits in your QBO account. "

I assume you mean that i should confirm the transactions DID NOT go through. Which I already did and mentioned in this post.

If it comes down to re-initiating deposits, why has no one done that yet as this case has gone on over a week with no reply. Which is why I'm reaching out to the community. Please re-initiate deposits ASAP so I can pay my vendors.

Thanks for getting back into this thread, @sarah130. I hear your sentiments, and I can see the urgency of getting this resolved. Let me make it up to you by making sure you get the best support available to assist you with this concern.

As much as I'd like to take care of this, the Community is a public platform, and we want to protect your security and privacy. I recommend contacting our Customer Care Team so they can open your account securely. With their tools, they can review what happens with your test deposits and help you resolve it. Here’s how:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion about your concern, then click Continue.
5. Choose a way to connect with us.

Please check out our support hours to ensure that we can address your concerns on time.

Additionally, you'll want to check out this article for the detailed steps in case you need to review all your vendor transactions in QBO: How to view and edit vendor transactions in QuickBooks Online.

Please don't hesitate to reply to this thread if you have any other questions regarding handling your bill payments in QBO. I'm just around to help.