I just want to confirm that this issue is still unresolved within this application nearly 5 months later.

Hello, Kason.

I understand what you feel, and I know that you're putting so much effort and time into getting a resolution to your concern. I'm here to ensure you get routed in the right direction of support to resolve this issue with QuickBooks Desktop Accountant.

Since the issue persists after performing the steps provided by my colleague above, I recommend reaching out to our QuickBooks Desktop Support. They will be able to access your account in a safe environment during a screen-sharing session to investigate your concern and give you a possible fix for this query.

Here's how you can reach out to them:

1. Go to Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Please give a brief description of your issue, then select Let's talk, and then choose a way to connect.

You can check our available hours when contacting support to ensure we address your concern promptly.

Feel free to visit again in the Community if you have any other QBDT-related concerns. I'm determined to help you succeed. Keep safe always.

Unfortunately we tried that already as well in the past which resulted in even worse issues.

The Intuit rep installed the QuickBooks_VC10_Debug component which locked up the server every 3 days or so rendering the QuickBooks files hosted from it inaccessible to the point the server required a force power cycle to correct.

We have since then moved the installation over to two of the client workstations that use QuickBooks where it is now hosted from them. 

In that process we installed the application as a fresh installation after fully removing it completely along with all of its previous installed components in which case we also removed the additional problematic QuickBooks_VC10_Debug component that was installed by the Intuit rep.

Moving the QuickBooks installation from the server and removing the QuickBooks_VC10_Debug component resolved the issue of the QuickBooks files locking up and becoming inaccessible 

The issue with the Sync function no longer working still remains however.

What we are needing here and I'll say it again, is a fix within the application to be released in the form of an update to repair this issue that is occurring for all users of QuickBooks Accountant Desktop 2020 and some users have even reported the same issue within QuickBooks Accountant Desktop 2022 as well. 

My advice would be to consult your software developers at Intuit and have them actually look into this issue and develop an update that will repair this issue and release it in the form of an update to resolve this issue that is occurring for all users within the QuickBooks Accountant Desktop application.

Thank You,

I am not able to open the accountant center at all in QB 2021 - get a message that says"Something's not right.  we're unable to complete your request at the moment, try again later."  Have tried recommended fixes - once again Intuit cannot get problems resolved in a timely manner.

Anyone able to get this work.

Hi Lisa,

Thank you for joining the thread and for trying the suggested troubleshooting steps in the above replies. At this point, it would be best to contact our QB Desktop Support, so they can check this further using more tools.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
6. We'll email you a single-use code. Enter your code and select Continue.
   • If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

If you have any other questions in mind, feel free to go back to this thread. Have a good one.

I am also having this issue with  2020 and 2021 quickbooks accountant .  It is affecting my accountant center as well as the accountant copy transfer file for sending changes back to our clients.  Have you gotten any resolve by talking to the support center??

I've done all the updates ect as have been suggested on this thread.

Nope and don't have the time to spend on the phone with them - of course no response.

I know and I don't have time either.  I spent way too much time already trying to make it work. GRRR!

Still doesn't work, a few weeks ago we upgraded to a new version. I spoke to CS last week, they couldn't resolve.  The accountant  center view is misleading and entering checks, you must close and reopen because the refresh link above the Reconcile link doesn't function (others on this post have posted the same)

Still doesn't work, a few weeks ago we upgraded to a new version. I spoke to CS last week, they couldn't resolve.  The accountant  center view is misleading and entering checks, you must close and reopen because the refresh link above the Reconcile area view doesn't function (others on this post have posted the same).  So, after you enter checks, the checking account balance is misleading on the Accountant Center view is misleading, therefore you have exist the the Accountant Center view and reopen to capture the new balance. 

About a year in the past, the refresh link worked, but changed about in the 1st quarter of 2022.  Please fix it. We have used many hours with your support/technical team and we get no where for the fix.  Just be honest is there a fix?

Yes, we are on the process of fixing the non-updating-values behavior, Unhappy23,

I understand how it feels when an upgrade doesn't deliver the expected results, especially after reaching out to customer support for assistance. Your commitment to resolving this matter is evident, and I'd like you to know that this matter is already forwarded to our engineering team under ticket INV-90213.

I know you've been calling, but if the QBDT Support team didn't mentioned about the ticket, please contact them again. This way, they can get your account information in a more secure environment and link it to the ticket for immediate updates.

If there's anything that I can help you at the moment, don't hesitate to go back to this thread. I'll be here to assist you again.