I understand where you're coming from, @zzcomp.
QuickBooks may not always be able to match a transaction from an electronic statement to a transaction in QuickBooks. You can manually match it to open or posted transactions if this happens.
Advanced Mode:
- From the transaction, choose the dropdown in the Action column, and click on Match to existing transactions.
- Choose the matching transaction, then hit Save and add to register.
- Click on Resolve if the amount doesn’t match to split entries to balance the remaining amount. In an existing posted transaction for deposits and payments, you can also add resolving split elements.
- Edit the numbers under the To Pay column to indicate whole or partial payments against bills if you're matching a money-out transaction to existing debts.
- Once added, click Save and add to register to add the transaction to your books.
Note that you won't be able to add split entries to these transactions using Resolve because they've already been posted or linked to your bank:
- Open Bills
- Bill Payments
- Multiple posted transactions
- Transfers
- General Journal Entries
- Sales Tax Payments
- Paychecks
- Liability Checks
- Sales Receipts/Bill payments directly deposited to bank and not in Undeposited funds
Classic/Express Mode:
- Open the Banking menu.
- Click on Bank Feeds and then Bank Feeds Center.
- Access the Match Transactions window and from the Financial Institution dropdown, ensure the right bank account is showing.
- Choose View.
- Download and view the electronic statement.
- From the Match Transactions window, ensure the Show Register checkbox is chosen.
- Choose the transaction in the statement that you need to match to a transaction in the register.
- Choose the transaction in the register to match to. Make sure the amounts match.
- Click on Match.
For more information on how to handle bank feeds, read this article: Add and match Bank Feed transactions in QuickBooks Desktop.
Just hit the Reply button if you have other concerns about this matter or QuickBooks in general. We're always here to back you up. Have a great weekend!
