Hello there, acm2121.
Thank you for being detailed about your concern. This will guide us on how to move past the error.
When the cache is full or there’s too much data stored in your tablet, it can cause unusual behavior in QuickBooks Online (QBO) mobile app. Let’s reset the app data to refresh your device and set it into its default state.
In the QuickBooks Online app:
In your Android Settings:
After performing these steps, power down and restart your tablet to apply the updates. Here’s an article that will guide you on how to get the most up-to-date information in QBO: See your latest data.
In case you encounter any hurdles when using QBO mobile app, the following guide contains solutions on how to resolve them: Fix common errors.
Reach out to me again if you need help creating projects on your device. I’ll get back to assist further. Have a good one.
Thank you for the update, acm2121.
As of the moment, we have no new updates about the Refresh option. However, by just swiping your fingers down from the top, QBO should refresh/resync your data. Or, you can sign out and sign back in. I would also suggest updating your QBO app to be sure you have the latest version.
If nothing works, please contact our QBO Support, so they can use more tools to check this further.
I can see that Rasa-LilaM has shared some articles about fixing data sync issues. You may also check the QBO App FAQs for your reference in the future.
The Community team is always available if you have additional questions in mind.