AMEX - reauthorize credit card not working

Thanks for getting in touch with the Community, uwphotonut. I appreciate your screenshot and detailed information.
 

As the message is stating, this is a temporary issue and will be resolved in a day or two. I'd recommend waiting those couple business days to confirm if it resolves itself.
 

While waiting, you'll also want to make sure your books are up-to-date with their latest release.
 

Here's how:
 

1. In the top menu bar, go to Help, then Update QuickBooks Desktop.
2. Click Update Now, then Get Updates. If you're already up-to-date, this screen will confirm that.
3. Once your update finishes, close and reopen QuickBooks.
4. When asked to install the update, select Yes.
5. Follow your on-screen instructions to complete the installation.

If the message continues displaying after two business days have lapsed, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while using QuickBooks:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have a lovely day!

I have done all of this multiple times. It has been 7 days, tried again did not work. Quickbooks support both chat and live person were no help at all.

Nothing?!? That's it? There is something wrong with Quickbooks that IS NOT ALLOWING it to connect with AMEX. Everything is up to date. Chat is no help. Live "support" was even less help. They all refer me to the same instructions that you did AND to other links with the SAME information. Intuit FIX THIS NOW!

It has been over a month and this issue has not been resolved, so the "temporary" problem is not so temporary.  Can you please let us know how to fix this problem? 

Did you have any luck?  I have not been able to resolve it on my own and am hoping you have.  Your convo with support sounds way too accurate. Infuriating!

Hi there, @ccsmith14.

I appreciate you joining and understand what you've been through to reauthorize your credit card. I've come up with a solution to help you fix this issue.

Let's update your QuickBooks Desktop to the latest release and create a backup file. You can follow the steps provided by my colleague above. If the issue persist, I'd suggest reaching out to our Phone Support team. They'll pull up your account in a secure environment and investigate what's causing this issue.

Here's how:

1. ​Sign in to your QuickBooks Desktop company.​
2. Select QuickBooks Help.
3. Click Contact Us.
4. Give a brief description of your issue, then select Start a message.

For more details about our support availability, refer to this article: Contact Support. 

In addition to this, you might need this article when matching transactions in your bank feed: Add and match Bank Feed transactions. Then, make sure to review your accounts to match your statement. Please read this article for your reference: Reconcile an account.

Please let me know if you have any other issues or concerns by leaving a comment in this thread. I want to make sure everything is taken care of for you. Have a great rest of the day!