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Breeze11
Level 1

Anyone else having trouble with Community bank not connecting?

Its been over three weeks now and QB still cannot figure out why I cannot connect to community bank!!!!

The "Engineers" are working on it!!! They have no answers and not helping!!! 

3 Comments 3
DivinaMercy_N
Moderator

Anyone else having trouble with Community bank not connecting?

I'll lend a hand so you'll be able to connect your bank to QuickBooks Online (QBO), @Breeze11.

 

Before we proceed, let me discuss a few possible reasons you're unable to connect your bank to the program:

  • The bank is performing system maintenance. 
  • There are notifications from their website that need your attention.

 

To fix it, you can start by accessing your bank's website and check if there are any notifications, messages, or alerts that need your attention. Here's how:

  1. Sign in to your bank's website and review your account page for notifications or any announcements.
  2. If you find one, perform the needed action.
  3. Once done, go back to QBO and connect your bank again

 

If the same thing happens, let's now open your QBO account on an incognito browser and connect your bank again. The private mode will let you have a clean slate and prevent errors when accessing websites. Below are the keyboard shortcuts that you can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If you've successfully connected your bank, go back to your regular browser and clear the cache and cookies. This will eliminate old files and will refresh the background processes of your system. If not, I'd suggest using another supported browser. It might be that your current browser may have a temporary issue with QBO.

 

You may want to check this article for additional troubleshooting steps in connecting your bank: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

However, if the issue persists, I'd recommend reaching out to our Customer Care team to further investigate what's preventing you to connect your Community bank to QBO. They can also share different steps you can perform so you can seamlessly connect your bank.

 

For the time being, you can manually import your bank transactions to QBO via CSV file. 

 

Once the transactions are in, the next step you can take is to categorize and match them to ensure they are allocated to the correct accounts in QBO.

 

I'm always willing to help in case you have any other concerns about connecting your bank to QBO. Please leave your reply below. Thanks for dropping by. 

Fiat Lux - ASIA
Level 15

Anyone else having trouble with Community bank not connecting?

@Breeze11 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

 

MoontimesInc
Level 1

Anyone else having trouble with Community bank not connecting?

Help! Was this Answer resolved?

 Community was connected to my QuickBooks, and I had to change my password to my bank account.

Now, community is no longer connected. I follow the prompts, signed in on the bank website, checked for notifications, deleted the link from QuickBooks as instructed, and now nothing.

Engineers are working on it.

This is affecting payroll and bill payment

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