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kodrzyckimasonry
Level 1

Anyone having issues with banking updates again?

 
4 Comments 4
Kristine Mae
Moderator

Anyone having issues with banking updates again?

I'm here to help you, Kodrzyckimasonry.

 

Let me know more about this, though. What bank are you referring to? Did you encounter any error messages? This way, I can check if there's an open investigation. 
 

In the meantime, you can check this article to help you with banking issues: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Feel free to get back to this thread with more information. We'll reply as soon as we can. Take care!

dennisk
Level 1

Anyone having issues with banking updates again?

My Sync/updates seem to require repeated two-factor (SMS) authentication even after logging and authenticating.  Hit the "Sync" button and I get the "Verification needed."   Do it 5 seconds after authenticating, yes - need it again.

I'm at the 59 minute mark in a support chat with Intuit and they seem to not even understand the problem.   They wander off for 5-10 minutes between comments, come back to say something like "can we have your account ID?".  

I've had this issue for months.

Fiat Lux - ASIA
Level 15

Anyone having issues with banking updates again?

@dennisk 

Utilize the trial version of SlickConnect to isolate the issue. If the same error persists, your bank is the problem.

https://www.moneythumb.com/?ref=110

 

Mich_S
QuickBooks Team

Anyone having issues with banking updates again?

I'm here to help you today, @dennisk.

 

The message for additional verification when updating your account depends on your bank. Not all banks require this, but some do for security purposes. However, you can call your bank to check if there's an option to disable it.

 

By any chance have you updated anything on your bank’s website? If so, I suggest you update that information in QuickBooks as well:

 

  1. From the left pane, go to the Banking or Transactions menu.
  2. Go to the Banking tab.
  3. Select the Edit ✎ icon from the bank account tile.
  4. Select Edit sign-in info.
  5. Update your info as needed.

Feel free to review this article for more details: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Let me know if you have further questions. Have a great day and take care!

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