Anyone having trouble updating Radius bank accounts recently?

I can share some tips on how you can fix that error, LeWeaver.

Usually, Banking Error 102  occurs when there is an interruption on the bank’s website like technical problems, network server issues, and website maintenance. You can log in to your bank's website to verify that everything is working well on their side. Additionally, please know that this error resolves itself within 24 hours.

In the meantime, you can manually update your bank to refresh the connection in QuickBooks. Here's how:

1. Select Banking or Transactions from the sidebar menu.
2. Go to the Banking tab.
3. Select the appropriate bank account.
4. Click Update.

If you still see the error, you may wait for a day and then try to update the connection again. However, if the same thing happens after 48 hours, I recommend contacting our technical supports so we can look into your account in a secure environment and investigate the error. Here's how:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

Once it's rectified, it's time to review the downloaded bank transactions and categorize them into the correct accounts.

You can always find me here if you need more help in managing your bank transactions. Have a great rest of the day.

I had found this information on the QB website help area before posting my question, but I do thank you for the thoughtfulness of a very prompt reply.  It's been 24 hours since the error was first noted, but as you suggested, I will wait another 24 hours before contacting a human at QB.  I was just wondering if anyone else was having similar trouble.  Thank you.

Thanks for getting back to us, @LeWeaver.

I have checked our records and haven't seen any of the same reports coming from other users about getting error 102.

For now, you can manually update your bank connection and wait for another 24 hours to get this fixed. 

For more details, take a look at this article: Fix bank error 102 and 105.

Once the problem solves, you're now ready to review and match the transaction. Just refer to the article shared by my colleague on how to categorize it.

I'm also adding these great resources that can help guide you in your reconciliation:

• Reconcile accounts in QuickBooks Online
• Fix issues when you're reconciling in QuickBooks Online

You can always get back to me if you have other concerns or questions. I'll be always around to help. Keep safe!

Hi,

I'm having the same problem, but have error 103. What should I do?

Thanks,

Dan

Welcome to the QuickBooks Community, @dan22k.

Let me help you get past the error code 103.

If you see this error, this means the user ID or password is incorrect for the bank account you’re trying to connect. It's also possible that you've selected the wrong financial institution since there are often many to select from. To fix the error, let's follow these steps:

First, confirm your sign-in info if it is correct. Make sure you can log into your bank outside of QuickBooks by going to your bank’s website and ensuring your credentials are entered manually

If you’re able to log into your bank’s website, try to connect again through QuickBooks and ensure to manually enter your credentials. If the error persists, try connecting using the steps below:

1. Click Banking from the left menu and select Add account.
2. Note: If you already have an existing bank account in your Chart of Accounts, you can go to the Action column and select View register (or Account history) drop-down, and choose Connect bank.
3. In the search field, enter the full name of the bank you’re trying to connect to or enter the bank’s URL.
4. If multiple results are displayed, select the bank name in the list for your account.
5. Log in with your user id and password.

If you receive the error 103 again, select the Go back button and the next name on the list. Then, repeat this process until you find the correct website under the bank name and successfully connect to your account.

If you can’t still find or connect to your bank, refer to this article: Unable to find the correct bank in QuickBooks Online.

After trying the steps above, let me know how it goes by leaving a comment below. I’ll be here to keep helping. Have a pleasant day!

Thanks Reymond.

It looks like when Radius changed their internal system in November, "business checking" got moved from it's own log in to a joint login called "Personal and Business". They added a new path for "commercial". If you continue to use your Business account without setting up a commercial account then you have to follow Reymond's instructions above. When you find Radius bank you'll see you have the choice of log in information for the "Personal and Business" path OR the "Commercial" path.

Good luck!