Hello there, @kgort.
I appreciate the things you've done so far to connect your CD (Certificate of Deposit) account to QBO. Rest assured, I'll guide you to get the best help to fix this.
QuickBooks relies on the data provided directly from the bank. Since you’ve already tried reconnecting and are still not seeing the CD account as an option, I suggest trying the reconnection process again using a different supported browser. If the issue remains, ensure that the dates are within the downloadable range from your bank. Some banks let you download the last 90 days of transactions and others can go back as far as 24 months.
I recommend reaching out to your bank to ensure they support direct downloads for CD accounts, specifically for interest payments. In the meantime, you can consider manually importing your transactions to your QBO account. Please note that this will cause duplicate entries of transactions after you successfully reconnect your bank account. To avoid duplicate entries, ensure you exclude transactions that you have already manually imported.
If you need some help setting up your bank feeds in QBO, QuickBooks Live Expert Assisted is here to guide your through every step, making sure your records are accurate and up-to-date.
After successfully reconnecting your bank account, you can start categorizing the transactions to ensure they're assigned to their proper accounts.
Let me know if you need help with categorizing your transactions or have other concerns besides reconnecting your bank account in QBO. I'm here to ensure your business needs are fulfilled.
