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moff
Level 2
posted
‎August 08, 2022 11:48 AM
last updated ‎August 08, 2022 11:48 AM

Bank Feed adds payment and deposit for the SAME transaction

When I click "Add One to Register" to import a payment to my register, QB Pro Desktop (both 2021 and 2022) adds both a payment and a deposit for the same amount.  Until last week, this worked properly and added only a payment.  When I try to delete the erroneous deposit, both the payment and the deposit are deleted and the entry shows up again as a downloaded, unmatched transaction.

I  contacted support 4 times about this, I was told first to updated (which I did - didn't solve problem), then was hung up on, then was told that this is not an "Error code that they can provide support on", then was hung up on again.  

Apparently, support no longer provides support unless an error code is produced?

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3 Comments 3
DebSheenD
QuickBooks Team
QuickBooks Team
‎August 08, 2022 02:18 PM

Bank Feed adds payment and deposit for the SAME transaction

Hi there, moff.

 

I understand the importance of getting the correct information to your bank in QuickBooks Desktop (QBDT). Let me share some information on how bank feeds work in QBDT.

 

Duplicates will happen if you added the transaction instead of matching them. You can match deposits to be cleared from the Banking page and to avoid doubled entries. 

If you need help in filtering the data in the reports, check this article: Customize reports in QuickBooks Online.

If you still have questions about Bank Feeds, please drop them below and I'll be happy to answer them for you. Take care.

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BigRedConsulting
Community Champion
Community Champion
‎August 09, 2022 04:03 PM

Bank Feed adds payment and deposit for the SAME transaction

This indicates that the bank account is picked as the 'other' account for the transaction in the bank feed feature, so it both debits and credits the same account.

 

Instead, use an expense account or whatever other account is appropriate for the payment - but not your bank account.

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BigRedConsulting
Community Champion
Community Champion
‎August 09, 2022 04:04 PM

Bank Feed adds payment and deposit for the SAME transaction

@DebSheenD  RE: Duplicates will happen if you added the transaction instead of matching them.

 

The customer didn't ask about duplicates. Their question is clear and not complicated at all.

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