Bank feed is not working properly. Bank transactions are not uploading automatically, bank app and QBO are disconnecting all the time!

Have you tried opening your QBO accuont on private/incognito browser?

Hi,

Yes, I have tried that too, but it doesn't help. 

Hello there, usernatasha. Let me get the help you need about your banking concern. 

To get started, can you please verify the name of the bank account which is not showing updated transactions? 

There are reasons why transactions won’t download. It could be due to the following:

• A connection issue between your bank and QuickBooks Online (QBO).
• The financial institution’s server is offline.
• Error messages or codes that require you to perform a certain task. 

In the meantime, to bring in transactions, let us perform the below steps:

1. In the left menu, click Transactions. 
2. Go to the Banking tab and select the appropriate bank account.
3. Hit the Update button. 
4. If prompted, enter your Multi-Factor Authentication (MFA) credentials.
5. Select Continue update.

Repeat the above procedure at least three to five times to resync your connection.

For more information on what you can do to resolve the issue, take a look at this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Once bank transactions download, you can now start categorizing or matching them to straighten out your books. After that, you have the option to do your regular bank reconciliation. 

If you have additional assistance while managing your bank transactions, let me know. I'll be around to provide further assistance. Have a nice day.

Hi MirriamM

"

• A connection issue between your bank and QuickBooks Online (QBO). - yes, for sure there is an issue, and that is why I need assistance 
• The financial institution’s server is offline. - no, it is all good, I am connecting separately to the bank, and it is working just fine 
• Error messages or codes that require you to perform a certain task." - I did all tasks needed, and still don't see the bank transactions, and on every hour or two, QBO is disconnecting the bank and we are getting error 103, I am following the steps, and doing this over over again, connecting, reconnecting,  this couple of weeks.  

Thanks for the prompt response, @usernatasha. 

I appreciate your efforts in trying to resolve the issue. Let me help you get past the error code 103.

If you see error 103, it usually means the user ID or password is incorrect for the bank account you’re trying to connect. Here’s how to fix this error for both existing and new connections.

The following are the primary reasons why you receive an Error 103:

• You have entered the wrong credentials while trying to connect to your financial institution for the first time.
• You have selected the wrong financial institution (there are often many to select from).
• If you are currently connected and you’ve updated your credentials with your financial institution, you need to update the information in QuickBooks Online.

If you’re able to log into your bank’s website, try to connect again through QuickBooks and ensure to manually enter your credentials. If the error persists, try connecting using the steps below:

1. Click Banking from the left menu and select Add account.
2. In the search field, enter the full name of the bank you’re trying to connect to or enter the bank’s URL.
3. If multiple results are displayed, select the bank name in the list for your account.
4. Log in with your user id and password.
5. If you receive the error 103 again:

• ​​​Select the Go back button and the next name on the list.
• Repeat this process until you find the correct website under the bank name and you have successfully connected to your account.

If you can’t still find or connect to your bank, refer to this article: Unable to find the correct bank in QuickBooks Online.

For your reference, you may take a look at this helpful article: Manually upload transactions into QuickBooks Online.

In the meantime, please give our Customer Care team a call to have your account added to the list of affected users. This way, we can notify you once we receive an update. 

After trying the steps above, let me know how it goes by leaving a comment below. I’ll be here to keep helping. Have a pleasant day!

Hi LollyNino_C

As I mentioned earlier in my post, bank is disconnecting from QBO in like every hour or so, and then I am following all steps, connecting it again, but even if it is connected, bank transactions are not uploading.

So this means that the credentials I am entering are correct, cause it does connect, but then they are disconnecting. 

What seems to be the issue? 

Hello there, usernatasha.

Thank you for getting back here in the Community, and I appreciate performing some troubleshooting steps above. Since you've tried the possible solutions and yet the bank is still disconnecting. I suggest reaching out again to our Customer support team. They can take a look at your account and verify what causes the unexpected behavior. Here's how:   

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.   
5. Choose a way to connect with us:

• Start messaging
• Get a callback 

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.     

In the meantime, I've added these articles to help resolve the most common banking-related questions in QuickBooks:

• What to do if you can’t find downloaded bank transactions
• What to do if you see a bank error or bank transactions won’t download
• How to categorize transactions from your bank & credit card 

Feel free to reach again if you have any other questions. I’d be more than willing to lend you a hand. Have a good one.

We are experiencing the same issue. The connections last only about a week or so before we need to go in and reconnect, which is a huge inconvenience for everyone involved. This seems to be a widespread problem.

Any luck on a solution other than contacting support? They don't seem to be able to help very often.

Hi there, @envonboarding. 

Thanks for taking the time to follow along with the thread and sharing your concerns. 

To clarify, have you tried the steps that my colleagues have provided above? If not, I encourage you to give them a shot. These are our basic troubleshooting steps that we perform in order to resolve this matter. 

However, if you've tried these steps and you're still running into this issue, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter futher. If needed, the agent can escalate this concern to our Engineering Team. 

Please don't hesitate to let me know if you have any additional questions or concerns. Take care! 

Do you have (MFA) multi-factor Authentication? I've had this issue with a client and one of the solutions were to disable the MFA with your bank day 1, day 2 update bank feeds, from there give it a day or 2 to put MFA back on. We are in the process of doing this so I don't have an answer of it working but heard it worked for others.