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JDMcM
Level 3

bank feed keeps asking me to send/receive with password, nothing happens

@ZackE 

 

Please read the thread before responding. A number of us have said that Customer Support was not able to help us, and I have also said that AMEX is working on the issue on their end.

 

@maxyhomeis a star and pretty much figured out that your code is sloppy, and can cause issues when updated.

 

I would have loved a response admitting that this MAY have to do with you guys changing your code...but alas, it's 2022...nobody takes responsibility for their actions anymore.

fortythreetc
Level 2

bank feed keeps asking me to send/receive with password, nothing happens

I'm getting OLSU-1011 if i try to add amex again. not the error codes you mentioned. 

JDMcM
Level 3

bank feed keeps asking me to send/receive with password, nothing happens

@fortythreetc 

 

I get the same Error Code (OLSU-1011) when I try and add AMEX again. I relayed that error code to AMEX when I was on the phone with them, and they said a number of customers have contacted them with the exact same Error Code...so they are aware, and are investigating the issue. The customer service rep sounded very confident that the issue will be resolved in a number of days...almost as if it had happened before. :)

 

The other WARNING I get doesn't have an Error Code associated with it, just a message that QB can't do anything with the account until the Send/Receive issue is resolved...which, is 100% on QB side. Not sure why we can't just cancel the request.

 

QB people...any answer for why we can't simply cancel the request? Seems like that would at least get us all moving a bit.

arwilk
Level 2

bank feed keeps asking me to send/receive with password, nothing happens

From my contact at AMEX @ 3:16 pm CDT 8/2:  

 

The digital assist team let me know there is known issue with Intuit right now.

 

Intuit is down. Should be fixed within 24 hours. Please try tomorrow around this same time

JDMcM
Level 3

bank feed keeps asking me to send/receive with password, nothing happens

Everything seems to have resolved itself over here. QB asked to Send/Receive again, and everything was retrieved from AMEX.

 

Hope everyone else is back to normal as well.

Kevin_C
QuickBooks Team

bank feed keeps asking me to send/receive with password, nothing happens

Thanks for updating us on this, @JDMcM.

 

We're glad to hear that the error code you encountered between the connection of AMEX and QuickBooks has been resolved.

 

Also, you can always visit our Help articles page for reference. There, you can read some of our helpful articles that will guide you in your future tasks.

 

You can always keep in touch if you ever need help with QuickBooks again in the future. Have a great rest of your day!

maxyhome
Level 2

bank feed keeps asking me to send/receive with password, nothing happens

I was ssuccesfully cleared the error message. It happened by itself this morning. I updated the QB. Restarted. Amex on their end fixed the issue. All good. Try yours again!

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