I am just setting up Bank Feeds, and every time I try to create a rule, Quickbooks crashes. This occurs from either spot, and I have Advanced Bank Feeds checked. Support cannot help me. Has anyone else experienced this issue?
Great to have you here in the Community, @cagey87. Let’s fix your concern with setting up bank feeds together in QuickBooks Desktop (QBDT).
To sort out this matter, we can run a QuickBooks Tool Hub. This helps fix common errors. To use the tool hub, you must first close QuickBooks. Then let’s proceed with downloading the program to your computer. Here’s how:
Once done, we can then proceed to the steps to fix common errors by running a Quick Fix my program. QuickBooks will shut down any open background processes as a result of the Quick Fix. It will make a quick fix to your program. I’ll show you how:
If something went wrong during the installation of QuickBooks, it may cause issues when you try to utilize it. To resolve typical installation errors, use the QuickBooks Install Diagnostic Tool. You can refer to Solution 2: Run the QuickBooks Install Diagnostic Tool from this article: Fix issues when QuickBooks has stopped working.
I also added this article for your reference about setting up bank accounts for bank feeds in QuickBooks Desktop.
If you have further question about banking, you can always hit the Reply button. The Community always has your back. Have a great day!
Thanks for getting back with the Community, cagey87. I appreciate you performing RoseJillB's recommended troubleshooting steps.
Since QuickBooks is crashing every time you create rules while setting up bank feeds, I'd recommend using your Verify Data feature to see if anything needs to be rebuilt.
After verification's complete, you'll see one of a few possible messages. I've listed each of them and their meanings:
If the Verify/Rebuild Data utilities didn't solve your issue, you can get in touch with our Customer Care team so they can conduct further research:
They'll be able to pull up your account in a secure environment and create an investigation ticket if necessary. Be sure to review their support hours so you'll know when agents are available.
If there's any questions, I'm just a post away. Have a fantastic day!