Hi, I had Discover credit card bank feeds set up before a d working fine. After replacing a credit card, I had to deactivate bank feeds, so that I could merge the new credit card with an old one. After that, I wanted to reastablish the bank feeds, but I keep getting the same error, which doesn't really tell me much. I had to do the same process for another credi card carrier and I had no problems with setting up the bank feeds again. I called discover card, but they couldn't help. Any solutions?
If you haven't confirmed it yet with your bank, contact them to see if they offer an express web connection. Also, please ensure the online bank's link is correct, along with the login credentials used.
If they do and you still get the same error, you can run the Verify and Rebuild tools to ensure your company file isn't corrupted.
There are several reasons that could cause the error to prompt when connecting your bank in QuickBooks Desktop. Since you've already tried all the necessary troubleshooting in the Community forum, I recommend contacting our QuickBooks Support Team.
It would be necessary to look over the account and status details to determine what's causing the problem. I suggest contacting one of them to pull up your account in a secure environment and utilize specialized tools to review the cause of the connection issue.
Open QuickBooks Deskop.
Click the Help tab at the top menu bar and select QuickBooks Desktop Help.
Hit the Contact Us hyperlink.
I’m also attaching an article with some insights on the Bank Feeds logs. Aside from that, it contains some additional info on how to pinpoint the failure: