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Intuit

Collect Bank Feeds log files

The Bank Feeds logs record what happens during an online connection with your bank. If the connection fails, or you get an error, the logs can help pinpoint the failure.

The way QuickBooks generates online banking logs has changed. There is now a preference to set to create log files. Make sure to do this before you reproduce the bank feeds issue. Here’s how:

  1. Select Preferences from the QuickBooks Edit menu.
  2. Select Checking, then Company Preferences.
  3. Select Turn on Bank feeds log files, then OK.

Logs now go to a new location:
C:\Users\YOUR USER NAME\AppData\Local\Intuit\QuickBooks\Log\XX.0

*In this path, XX.0 represents your version of QuickBooks Desktop. For example, 18.0 is Enterprise 18.0 and QuickBooks Pro 2018 starts with 28.0. Continuing on, 21.0 is Enterprise 21.0 whereas QuickBooks Pro 2021 is 31.0.

Go to the folder location using File explorer and search for the Bank Feeds log files referenced below.

Direct Connect

  • ~qbofx32 (encrypted)
  • ~qbofxod (encrypted)
  • connlog.txt

Sample connlog.txt files

The following are sample connlog.txt files for errors which require bank or user action.

User-added image

Web Connect

These files are not encrypted and can be opened as a .txt file.

  • Web Connect files (.QBO) are files you download from your Financial Institution's (FI) website which you will import to QuickBooks. To learn more, see Import web connect (.qbo) files.
  • The connlog.txt file contains connection data that may reveal the cause of the failure.

Since QuickBooks' role in Bank Feeds is that of an access point, the majority of OL and OLSU errors received are solved at the bank's end.

  • Banks have a support channel: All Financial Institutions (FI) that currently support QuickBooks Online Banking have an escalation path to the Online Connectivity Group at Intuit via https://ofx-partner.intuit.com/.
  • For proper assistance when contacting your bank, ask for a bank representative familiar with QuickBooks Bank Feeds and account activation.
    • Ask the agent to verify if your account/s are activated for the services you require for QuickBooks (not Quicken).
    • If the issue remains unresolved, get a case/ticket # and request to escalate the case.

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