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ERROR Msg: QuickBooks is unable to verify the Financial Institution information for this download or "OL-222" when attempting to import a webconnect file downloaded.
I have been trying all week to download Quickbooks Web Connect files from Pinnacle. I have never had a problem before. I keep getting this error message.
I called Pinnacle and they were no help.
Hello, Krismaz.
Error: OL-222 indicates that QuickBooks didn't receive a valid response from the financial institution's server. This is often caused by one or more characters in the .QBO file that aren't complaint with the Open Financial Exchange (OFX) standard for exchanging financial data with QuickBooks.
It may also happen if the downloaded .qbo file is formatted incorrectly and needs to be fixed by the financial institution.
Update to the latest release:
Correct invalid formatting:
An example of invalid characters would be &. By simply editing the .qbo file in Text Edit and removing all instances of this, it can allow QuickBooks to properly import the file.
If there are formatting issues, contact the financial institution for assistance. The financial institution provides the .qbo file download, and they need to be made aware of this. QuickBooks follows a set of OFX guidelines set by the OFX Consortium. If a financial institution doesn't adhere to these guidelines, QuickBooks won't be able to import those .qbo file downloads.
Download a new FIDIR.txt file:
Make a backup of your company file before performing this solution. Note that QuickBooks needs to be closed while performing these steps:
You can find this information and more at the following article: Error: OL-222 after downloading a Web Connect file from an approved bank
If you're still experiencing issues, or need further guidance, feel free to post below.
Thanks for your time and have a lovely evening.
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