Bank Feeds mysteriously stopped working

QB Desktop 2018 is outdated since last June. You won't be able to run the bank feeds or any other online services. If you are refused to upgrade to QB Desktop 2022, consider downgrade your data to QB Desktop 2021. You can still purchase the one time license for QB Desktop 2021 Pro or Premier.

Another option, having an importer tool to import your banks data to your QB Desktop 2018.

This is absolutely the worst customer support I have ever experienced. So let me get this right. Quickbooks turned off a service that I had previously paid for in order to force customers to pay them more money? I can understand if I am paying monthly and quit paying they turn off my service. I also expect them to stop supporting it with new updates or newly discovered bugs fixes. But to disable a feature that I paid for in full after the fact. In this case, it is like if bought and paid for a car and decide to keep it instead of buying a new one and the dealer came over and removed parts causing it to break down so I would have to buy a new one. This is criminal. And during a pandemic when many businesses like mine are struggling to get by. There has to be a law against these kinds of extorsion techniques. I will be contacting the attorney general in my state to see if this is legal. If this is the kind of business practice that Quickbook is engaging in I will never give them another dime of my money. I would rather use an abacus. 

This is absolutely the worst customer support I have ever experienced. So let me get this right. Quickbooks turned off a service that I had previously paid for in order to force customers to pay them more money? I can understand if I am paying monthly and quit paying they turn off my service. I also expect them to stop supporting it with new updates or newly discovered bugs fixes. But to disable a feature that I paid for in full after the fact. In this case, it is like if bought and paid for a car and decide to keep it instead of buying a new one and the dealer came over and removed parts causing it to break down so I would have to buy a new one. This is criminal. And during a pandemic when many businesses like mine are struggling to get by. There has to be a law against these kinds of extorsion techniques. I will be contacting the attorney general in my state to see if this is legal. If this is the kind of business practice that Quickbook is engaging in I will never give them another dime of my money. I would rather use an abacus. 

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@RaleighBiz wrote:

I will be contacting the attorney general in my state to see if this is legal.

 

Share this info to your attorney general

https:// quickbooks.intuit.com/software-licenses/qb2018_and_intuit_payroll_services_eula/

I totally understand your frustration with this. The thing is, they can do this. You didnt actually buy the software, you bought the right (License) to use their software.  And they have the right, since they(Intuit) own the software, not you, to change, end or stop offering it. The 2018 software end date was 5/2021. I think Intuit needs to explain this better when someone purchases what they believe to be the software QuickBooks, because most people think they are buying the software, not just the right to use it for a set amount of time.

You can find free accounting software online, but they dont have all the features of QBs.  Below is the policy that Intuit uses. 

Discontinuation Policy (Software End-of-Life). The Intuit Software is subject to Intuit’s discontinuation policy and Intuit reserves the right to discontinue all support for the Intuit Software, and/or for any features, online or other Services or content accessible through the Intuit Software in accordance with its current discontinuation policy. If the Intuit Software offers Services that require a connection to an Intuit server (including internet-based Services), such as downloading financial data from a participating bank, credit union, credit card, brokerage, mutual fund accounts, online bill paying, and downloading stock/fund quotes and news, such Services may expire in accordance with Intuit’s current discontinuation policy. Once an Intuit Software version or its support is discontinued, no replacement CDs or future support or Updates, will be provided or made available by Intuit for that particular Software version. You understand that discontinued Software versions (i.e., Software versions for which support and Updates are no longer provided) may in the future be vulnerable to un-patched issues, including bugs, security, and other risks, and that Intuit is not responsible for your continued use of such Software.