Bank Matching Does Not Work

MRusty · ‎March 07, 2024

I have a matching rule. Yes. It is slightly unorthodox for internal reasons, but it is how we manage our books.

The image shows that when I click "Test Rule" I get "This rule will apply to 1 currently unreviewed transaction."

But, when I go to the Banking tab, QBO refuses the apply the rule. It refuses to use the rule and Instead is wants me to "Add a Card Payment".

Refreshing the screen does not help. I have gone into the transaction several times to "Categorize" it correctly, but QBO just keeps insisting on attempting to do the job WRONG.

I have over 30 years experience doing what needs to be done to get the books right. Is there some way to get the program to do what it is told instead of acting like a stubborn child that believes it knows everything? Or is the problem just that Intuit is the stubborn children here?

MRusty · ‎March 13, 2024

I bit the bullet today and called QBO support.

In a nutshell, I was told that the program has decided that it is smarter than me and therefore is ignoring my rule and there is no way around that.

Because the incoming transaction has the text "amex" in it, the system automatically labels it as a credit card payment and ignores ALL rules entered. There is no way for a user to circumvent this oppressive behavior by the program.

This type of blatant disrespect for its users is why I have always had issues with QBO and Intuit products. Intuit makes their programs to be Nanny over their users to the point were it becomes cumbersome and problematic to use.

View solution in original post

DebSheenD · ‎March 07, 2024

Hello there, @MRusty.

I appreciate adding more information about your concerns. Let me help point you in the right direction in matching bank transactions in QuickBooks Online (QBO).

Let’s isolate this issue by clearing your browser’s cache. Try using a private browser when paying your bills online. If it works, proceed and clear the cache in the one that you're currently using.

Here’s how to go incognito or use a private browser:

For Chrome, press Ctrl + Shift + N.
For Internet Explorer or Firefox, press Ctrl + Shift + P.
For Safari, hold down Command + Shift + N.
Microsoft Edge: CTRL + Shift + P.

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also proceed by using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above don’t work.

Here's more information that can help you find a match while you’re reviewing downloaded bank and credit card transactions: Fix mismatched or miscategorized bank transactions.

Here's a guide to help you review your opening balance, start your reconciliation, and compare the transactions on your statement with what's in QuickBooks: Reconcile an account in QuickBooks Online.

You can always get back to us by leaving a reply on this thread. We're already ready to help with any QuickBooks and banking concerns you have. Have a great rest of the day!

MRusty · ‎March 08, 2024

Every time I contact QBO for any problem they spout this useless solution before even seeking a real solution. My browser clears cache when I close it every day. This issue has been going on for months, so therefore my cache has been cleared many times. I did it again now just to be able to tell a QBO agent for 100th time that it doesn't work...

It doesn't work.
...and BTW, my computer is plugged in too.

ChristineJoieR · ‎March 08, 2024

I heard your sentiment, MRusty. Thanks for confirming this issue on your end. I can see you're having challenges matching your bank transactions. I'll provide the steps for contacting our support team in QuickBooks Online.

I urge you to call our support team so they can investigate your account in a private environment. They can also provide with other resolution available to fix this issue in your QBO account.

Please see the steps below:

Log in to your account.
Click the Help button at the top right corner.
Go to the Search tab, then select Contact Us.
Enter a brief discussion with your concern, then click Continue.
Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

Monday to Friday: 6 AM to 6 PM PT
Saturday: 6 AM to 3 PM PT

Advanced:

Support is available anytime, any day.

I'm adding this page if you need other resources that help you manage your profit and loss: Financial reports.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

JRob829 · ‎March 11, 2024

I’m having the same issue! However I previously worked for Intuit as a Supervisor and know an update has occurred causing the issue needing to be fixed by engineers. I can’t get anyone competent enough to understand the procedures that need to be done requiring a screen share included with the screen coding to be screenshot and submit a claim to the engineers. Nor can they understand to reach out to tier two to look up an already open case. Imagine the frustration knowing all the proper steps and protocols yet you can’t get a single person with proper training to provide the support! Truly sad! I just need it fixed for all my clients!

MRusty · ‎March 13, 2024

I bit the bullet today and called QBO support.

In a nutshell, I was told that the program has decided that it is smarter than me and therefore is ignoring my rule and there is no way around that.

Because the incoming transaction has the text "amex" in it, the system automatically labels it as a credit card payment and ignores ALL rules entered. There is no way for a user to circumvent this oppressive behavior by the program.

This type of blatant disrespect for its users is why I have always had issues with QBO and Intuit products. Intuit makes their programs to be Nanny over their users to the point were it becomes cumbersome and problematic to use.

Topics

Training

Community

Resources

Bank Matching Does Not Work