I understand how important this is to you, @DavidHzz.

I'm here to help you get the support you need about reconnecting your Bank of America accounts to QuickBooks.

I recommend reaching out to our support. This way, they'll be able to add you to the affected customers' list so you can receive updates about the issue if there will be an investigation.

Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

Meanwhile, you can use Web Connect to manually import bank transactions into QuickBooks. Just launch a browser and navigate to your bank's website. Use your usual method to log into your bank account. Following that, import your transactions into QuickBooks Desktop by downloading them as a QuickBooks Web Connect (.qbo) file.

Once you're all set, you can proceed with reconciling your bank account in your QBDT account. This way, you can make sure the transactions from QuickBooks match your bank statement.

Should you need any additional assistance while managing your bank transactions, you can leave a comment below. I'll be sure to get back to you.

THANK YOU ETHEL_A!

With your fix I can at least keep everything up to date until Quickbooks fixes the bug.  I will use the webconnect until Quickbooks resolves the main problem.

Hi there, DavidHzz.

It's encouraging to know that my colleague's alternative solution is useful to you. While we can't provide a specific time frame for when the problem will be fixed, we can assure you that our engineers are doing their best to resolve it as soon as possible.

You're always welcome to come back to this thread or post your other banking concerns in the Community. We got your back. Have a wonderful day!

Hello , i have issue with download Transaction . last week were perfectly working but this week its not downloading transactions but it gives me correct total bank balance . yesterday i had chat with one of your employee but no solutions might he did not get my point .

once again last week everything worked fine after i had reconnected my bank as quick books instructions but just this week its not downloading only transactions.

is there any new changes ?  please advise.

Thanks

I can't get bank feeds to work. Bank of America wants to save imported files to *.qfx and not *.qbo thus I am screwed.

I'm glad to see you here in the Community, @phatmoon. I help you download bank transactions in QuickBooks Desktop (QBDT).

In QBDT, when you use Web Connect to download transactions it will save the file in .qbo format. That said, you can use an online converter tool or a third-party application that can convert .qbo file to .qfx. You can use this guide as a reference: Download bank feed transactions in QuickBooks Desktop.

You can also use the same converting process when manually importing your Bank of America transactions into QBDT. Feel free to check this article to serve as a guide: Connect with Web Connect (.QBO) files.

Then, to look for a third-party application, you can visit our QuickBooks Apps store page. 

Once the transactions are in, your next step is to match and categorize them in the program to ensure they are correctly assigned to the right accounts. 

If you have any other concerns about downloading bank transactions in QBDT, please don't hesitate to post again here. I'm just around ready to lend a hand. Have a wonderful day ahead and stay safe. 

All my BofA accounts are shown when I link them to QB Pro Plus 2023, except for most important one! This happenned when I was troubleshooting something else with tech support and they disabled bank connection for troubleshooting purposes. Since then they blame the bank and the bank blames BQ. The fact that it was connected before disabling bank feeds tells me that it is QB bank feed issue. Waiting for 2nd level call back.

I too now have problems with Intuit QB Desktop Pro Plus and BofA.  For years I have connected successfully.

Bank Feeds - BofA - then log in at BofA with User Name and Password.  Download current transactions for QB 2018 and above.  Open that and it loads into QB.  Now I receive Intuit PopUps that I need to update to connect to BofA New by 9/24/2025 or it won’t work.  

I go to Lists - Chart of Accounts, my BofA Business Checking - Edit - Bank Feed Settings.  Select Deactivate (so that I could reconnect to BofA New).  My Bof A Account Customer ID is there - as it has been for "many" years.  Yet I receive an Intuit PopUp stating "Invalid Customer ID.  Customer ID can only contain alpha number values". Mine contains a character that works fine logging in at BofA.  I called BofA - they have no advice and transferred my call to Intuit.  There the rep, Fernando, had me repeat several times the process that I state herein.  Then he researched and told me Intuit QB NO LONGER does business with BofA.  I said really – without notifying customers?  He said I was lucky mine continued to work since Intuit ended with BofA years ago.  Fernando suggested I convert to QB on line and see if that works to connect. Really? I just paid $999 to renew QB DT – is intuit saying thanks for your money - despite our PopUp messages telling you to reconnect we don't do business with BofA.  Question - is the potential solution that we need to change our BofA user ID to NOT include a character?  Will a connection work then?  Or do we manually download from BofA and hope data is read into QBDT?

Thank you for any updates you could share.