Bank of America accounts will not connect. That has persisted for several weeks. Customer service tells me this is a known error and they are "investigating" it. It is hard to believe that QBO cannot connect to the one of the four biggest banks in the US. Obviously, QBO is worthless if it cannot connect to my bank. (Yes, I know I can manually download my 11 accounts. As if I have time for that. I do not need QBO if I am downloading manually.)
Obviously, something else is going on between QBO and BOA. Does anyone have the real story?
I can tell that you're done contacting our Customer Support Team, you'll receive an email notification with the latest updates about the issue.
For additional information, here's an article that'll help you troubleshoot when you can't connect to the bank.
For future reference, you may find this article helpful: Match and categorize your downloaded bank transactions.
I appreciate your patience, @rdlang01. Please let me know if you have any other questions concerning your QuickBooks Online account. I'm here to help you.
Hi there, rdlang01.
I see you've been in contact with us to get this issue fixed. Please know that we are taking all possible measures to identify the cause and come up with the solution.
For now, we can't give you a specific time frame as on when it will be fixed. Rest assured, we will update this thread for any updates. Since you've already contacted us, you will also receive status updates via email.
However, I still suggest contacting them again. They have the necessary tools to review your account to see why the issue persists.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
The investigation status about this is still in progress, @rdlang01.
In the meantime, the only workaround we can provide is to manually download the transactions in QuickBooks.
I see you've contacted our phone agents however, I'd still suggest calling them again. They can add you to the list of affected users to know how many customers are affected.
Once an update is available, they'll send a notification through your email address associated with your Intuit account.
Here's how to get in touch with them:
I appreciate your patience on this. Please keep in touch if you need anything else.
What is being done about this? QBO is worthless if it does not connect ONLINE to my bank... I have received zero updates.
By the way, Bench has no problem connecting to Bank of America, so it is a QBO issue not a BOA issue.
Thanks for following the thread, @gotlight.
Since some time has passed from the original post, and you're having similar issues, can you clarify if you're getting an error message? Or what happens when you're trying to connect with Bank of America? If you're getting an error, can you provide a screenshot? Knowing more details will allow me to assist you to the fullest and help to resolve your concerns.
I'll be sure to keep an eye out for your response. I look forward to chatting with you soon. You can reach out to the Community any time. Take care!