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Level 1

Bank of America

Bank of America accounts will not connect.  That has persisted for several weeks.  Customer service tells me this is a known error and they are "investigating" it.  It is hard to believe that QBO cannot connect to the one of the four biggest banks in the US.  Obviously, QBO is worthless if it cannot connect to my bank.  (Yes, I know I can manually download my 11 accounts.  As if I have time for that.  I do not need QBO if I am downloading manually.)

 

Obviously, something else is going on between QBO and BOA. Does anyone have the real story? 

8 Comments
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QuickBooks Team

Bank of America

Hello. @rdlang01.

 

I can tell that you're done contacting our Customer Support Team, you'll receive an email notification with the latest updates about the issue.

 

For additional information, here's an article that'll help you troubleshoot when you can't connect to the bank.

 

For future reference, you may find this article helpful: Match and categorize your downloaded bank transactions.

 

I appreciate your patience, @rdlang01. Please let me know if you have any other questions concerning your QuickBooks Online account. I'm here to help you.

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Level 1

Bank of America

This is still not an answer...  What is the problem? How is it being addressed?  When will it be fixed?

Highlighted
QuickBooks Team

Bank of America

Hi there, rdlang01.

 

I see you've been in contact with us to get this issue fixed. Please know that we are taking all possible measures to identify the cause and come up with the solution.

 

For now, we can't give you a specific time frame as on when it will be fixed. Rest assured, we will update this thread for any updates. Since you've already contacted us, you will also receive status updates via email.

 

However, I still suggest contacting them again. They have the necessary tools to review your account to see why the issue persists.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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Level 1

Bank of America

Still cannot connect to the bank. Still no response or ETA.  Still no point in having QBO if it does not connect ONLINE.

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QuickBooks Team

Bank of America

The investigation status about this is still in progress, @rdlang01.

 

As of now, there are no updates yet on when this issue will be resolved. Rest assured, our product engineers are closely working together with your bank for an immediate fix for this.

 

In the meantime, the only workaround we can provide is to manually download the transactions in QuickBooks.

 

I see you've contacted our phone agents however, I'd still suggest calling them again. They can add you to the list of affected users to know how many customers are affected. 

 

Once an update is available, they'll send a notification through your email address associated with your Intuit account.

 

 

Here's how to get in touch with them:

  1. Go to this website https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Solving issues & error messages topic.
  4. Click Banking sub-topic.
  5. Scroll down and click the Get Phone Number button.

 

I appreciate your patience on this. Please keep in touch if you need anything else.

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Level 1

Bank of America

What is being done about this?  QBO is worthless if it does not connect ONLINE to my bank...  I have received zero updates.

 

By the way, Bench has no problem connecting to Bank of America, so it is a  QBO issue not a BOA issue. 

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Level 1

Bank of America

I'm having the same issue. Can't get bank feeds to work with Bank of America. Please helpmlooks like this issue has been going on for at least 6 months and counting

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QuickBooks Team

Bank of America

Thanks for following the thread, @gotlight

 

Since some time has passed from the original post, and you're having similar issues, can you clarify if you're getting an error message? Or what happens when you're trying to connect with Bank of America? If you're getting an error, can you provide a screenshot? Knowing more details will allow me to assist you to the fullest and help to resolve your concerns. 

 

I'll be sure to keep an eye out for your response. I look forward to chatting with you soon. You can reach out to the Community any time. Take care!

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