Bank Rec

@rh5638  Normally, it would be that someone was mucking around in your system after prior reconciliations were finished, whether by duplicating, changing, or deleting entries.

That said, this is something like the 5th topic I've seen like this in the past few weeks, so who knows what's going on with QBO's servers.

It is just so weird- there was two duplicate expenses, one transfer that was not a duplicate and two entries by QB Payroll from October of 23 that looked like they made a mistake, took out and then put back the money that didn't show up in October of 23 when it was originally reconciled

Hi there, rh5638. Thank you for raising your concern on how to successfully clear transactions in bank reconciliation.

I'm here to guide you in fixing the duplicate entries in QuickBooks Online (QBO).

The possible reason why you're having duplicate expenses is that manually ad the expense transaction instead of matching them from your bank feeds.

To get this solve, please go to the categorized tab from your banking feeds, look for those specific transfer and duplicate transaction.

Here's how:

1. Click the Transaction button at the left side of the screen.
2. Choose Bank Transactions.
3. Hit the Categorized tab in the middle of for review and excluded.
4. Select the specific and, click Undo.

After following the steps, transactions will go back to the For review tab. From there, you can Exclude the transfer and the two entries.

Also, one of the reasons why it is showing duplicates is that someone entered it manually in QuickBooks. To verify, let run the Audit log report.

Here's how:

1. Go to Settings at the upper right side of the screen.
2. 2. Click the Audit log option, under the Tools tab. 
3. 3. Select the correct User, Date changed, and Events to filter specific activity changed.

I'm adding these articles to help you review your reconciled transactions and fix balance issues when reconciling: 

• How do I view, print, or export a reconciliation report?
• Fix issues at the end of a reconciliation in QuickBooks Online.

If you have unanswered question, please don't hesitate to leave a message about reconciliation and you'll be assisted directly.

@ZarahHillarey_T  "To get this love, please go to the categorized tab from your banking feeds, look for those specific transfer and duplicate transaction."

What?

this is unacceptable! my qb's balance and bank fees have been out of sync since May!!!! 

Found out on accident when I called infor help. 

I believe a complaint with consumer affairs is next as I never got an email, still having issue & mgr said it will be fixed on business to business basis !!!!  

I regret hearing about your frustrating experience, please understand that this is not the level of service we aim for you to encounter, especially as it has been ongoing since May and affects your financial records. It can be a challenging situation, but please know that I'm here to help and support you every step of the way.

I'll assist you with your questions and provide some clarification. To efficiently help you, may I have the precise information of your concern? Could you please provide more details about your concern with your QuickBooks balance and bank fees being out of sync since May? Are the discrepancies related to bank transactions not aligning correctly between QuickBooks and your actual bank statements?

Additionally, when you mentioned reaching out for help, did you contact QuickBooks Support, or did you speak with your bank's support team? If you haven't yet reached out to our QuickBooks Support, I recommend doing so, as they can provide specialized assistance to resolve these syncing issues and notify you via email once the issue is resolved. Here's how you can contact QuickBooks Support:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

Furthermore, here is an article you can use to get the latest transaction in QBO: What to do if you can’t find downloaded transactions in QuickBooks Online

Additionally, once your transactions have been synced successfully, you have to match and categorize them and then reconcile your account, so it always matches your monthly statements.

Rest assured that our engineers are actively working to resolve this issue. We greatly appreciate your patience and understanding as we address this matter. Should you have any other concerns or follow-up questions about your balance and bank fees being out of sync, the Community forum is always available to assist you further, @Obev1965.