Welcome to the QuickBooks Community, Eudoma17. The transactions displayed on the Reconciliation page originate from both bank statements and manually entered data in QuickBooks. Allow me to provide further information on how it works and ensure you're able to see the deposits when reconciling an account.
Please know that once your accounts are connected to online banking and you already match and categorize all of your downloaded transactions, they should show on the reconciliation page. Since the deposits don't show up in the Bank reconciliation screen, I suggest reviewing all your entries on the Register page to verify if those transactions are not reconciled.
Here's how:
- Go to the Accounting menu and choose the Chart of Accounts section.
- Click the View register link of the bank account.
- Select the funnel icon and filter it by Reconcile Status, Transaction Type, Payee, and Date.
- Hit Apply.
- Find the transaction and check if you see the letter R under the Reconcile Status (indicated by a checkmark) column. This means Reconciled.
If the mentioned entries appear with R and they shouldn't, you can use the Undo a reconciliation feature to unreconciled previous transactions without manually editing individual entries from within the register. Please note that this is only available in QuickBooks Online Accountant
Otherwise, manually unreconciled the deposits to undo the reconciliation. I recommend consulting with your accountant before performing any of the steps because it might cause an unbalance in your accounts and to ensure your records are in order and accurate. Then, you can reconcile the account with the right transactions.
If the issue persists, you have to customize the Reconciliation area by making sure that the filters are properly set. To do so, click the Funnel icon and narrow it to the correct details. Furthermore, you also need to review the date of the deposit and ensure that it is the same as the specific period you choose when reconciling an account.
Lastly, you may refer to each article below on how you can make any adjusting in your reconciliation and resolve the possible issue after reconciliation:
Please let me know if you need clarification about this, or if there's anything else I can do for you about reconciliation. I'll be standing by for your response, Eudoma17. Have a great day and be safe!
