Bank Transactions are not updating and I have not seen any transactions in Review for over 2 weeks. I have Updated many times. I have edited sign in info to no avail.

Thank you for letting us know about the issue, @jerry61.

I'll ensure to provide troubleshooting steps to help fix the issue about the bank transactions not uploading in QuickBooks Online (QBO).

Since the manual download and updating of the bank information didn't work, you need to check your bank or credit card's website to see if everything's working on their end. Let's sign in to your bank’s website to check, but first, we need to get the URL QuickBooks uses to connect.

Here's how:

1. Go to Transactions, then select Bank Transactions.
2. Click Link account.
3. Locate your bank.
4. Copy the URL listed for your bank.
5. Sign in to your bank or credit card's website using the copied URL.

If you can sign in and everything looks good, let's go back to QuickBooks and do a manual update using incognito or other supported browsers.

You may visit this link for more details: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Additionally, Can you tell me the name of your financial institution and if you encounter any specific error code? That way, we can check if there's a reported issue regarding this matter.

Once you have the latest transactions in QuickBooks, please check this article for future reference in managing your bank transactions in QuickBooks: Categorize online bank transactions in QuickBooks Online.

Feel free to post again if you have clarification or additional information about your banking issues. I'm just a post away. 

Thank you for your help. My bank is First National Bank. www.fnb-online.com. I actually use my online banking as well as QBO almost daily. It has been working great since I upgraded to QBO in June. It just seemed to not want to work properly in the last 2 weeks. 

I forgot to add that I did try another browser and that did not work either. 

Hi there, @jerry61.

Thank you for coming back with more information regarding your concerns about your bank transaction not loading in QuickBooks Online (QBO).

After reviewing our records, I discovered an ongoing investigation into this issue. Rest assured that our Product Engineering team is working diligently to find a solution and resolve this problem as soon as possible.

It would be best if you contact our support team regarding this issue. This way, you'll be added to the list of affected users and receive email updates on the status.

Here’s how:

1. Log in to your QuickBooks Online company.
2. Click Help (?).
3. To get started, select one of the tabs:

• Assistant: Get quick, personalized answers by selecting a suggestion or typing a question. Talk to a human for further help.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

In addition, I’ll be leaving you this article that entails the steps if you want to review your downloaded bank and credit card transactions: Categorize and match online bank transactions in QuickBooks Online.

Let me know if you have further inquiries about your transactions in QBO. I’ll be here to assist you at any time. Have a good one!

Has a resolution been found for this issue? If not, when will you expect to have this case resolved? Thanks!

Thank you for joining this thread, heathNC.

I acknowledge the value of having complete records of downloaded entries. This ensures the accuracy of your financial records and facilitates a smooth reconciliation of the account. Let me share some insights about the snag issue you're experiencing with your bank.

At this time, we're unable to provide a definite time frame when the issue is resolved. Rest assured, our engineers are all hands on deck working towards finding the permanent fix. 

We encourage all impacted users to sign up for the notification list. This ensures you're in the loop on the progress of the investigation. That said, I recommend contacting our QuickBooks Online (QBO) Care Team for further assistance.

Here's how:

1. Head to the Help icon in the upper right to display the support window.
2. Go to the Assistant tab and enter a brief description of your concern in the Type something bar.
3. Click the Get help from a human link to see the support options.
4. In the How would you like to connect with us? section, choose Chat to start a conversation and Callback to speak with an agent.

When transactions are showing up in your company, match them to the correct accounts to prevent duplicates. In case you need more information on how to look for missing entries, balance your account, and other banking-related activities, take a look at the links below to learn more about the step-by-step process:

• Reconcile an account in QuickBooks Online
• What to do if you can’t find downloaded transactions in QuickBooks Online
• Banking hub
  
  

I appreciate your patience while working on the permanent resolution. Feel free to visit the Community again if you have additional questions or concerns on how to deal with missing entries and other banking tasks. I'll get back to help you the best that I can, heathNC.

It has been over a month now and transactions are still not importing from First National Bank PA. Do you have an updated timeline for this resolution? 

Thanks for getting back here in the thread, @heathNC. Please know we understand the urgency of this matter and that this isn't the experience we'd want you to have when using QuickBooks.

We have received reports indicating that certain users are experiencing difficulties with First National Bank PA. These issues include instances where some transactions from the bank are missing and not updating as expected. We are currently investigating these reports to identify the root cause and implement a solution to address these issues. We understand the impact this may have on your banking experience and are working diligently to resolve these issues as quickly as possible.

Here's how:

1. Log in to your QuickBooks Online company.
2. Click Help (?).
3. To get started, select one of the tabs:

• Assistant: Get quick, personalized answers by selecting a suggestion or typing a question. Talk to a human for further help.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

Here's additional information on what you can do if you see error messages or don't see recently downloaded bank transactions from your bank: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Moreover, here are some articles that you can read to help speed up the review process of your online bank transactions:

• Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

We appreciate your understanding and patience as we work to ensure a seamless banking experience for all our users. If you have further questions or encounter other issues related to missing entries and banking transactions, please don't hesitate to return to the Community. We are always here to assist you to the best of our ability, @heathNC.

I am having the same issue with transactions from FIrst National Bank of PA.  It is updating my balance and it says "transctions downloaded"  but I have received no actual transactions since November

I appreciate that you informed us of the issue promptly, @MWP1. 

There is currently an ongoing investigation, with the reference number INV-97614, regarding the issue of QuickBooks Online (QBO) not being able to download transactions from First National Bank of PA. While there is no exact timeline for the resolution of the problem, you can be confident that our product engineers are working diligently to fix it.

I encourage contacting our Support team to add you to the list of affected users. This way, you'll be notified once the issue is resolved. Here's how you can reach out to them: 

1. In your QBO account, go to Help (?).

2. Select either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

3. Choose how you want to reach us (phone or chat).

You may also want to refer to this article on what to do if you can’t find downloaded transactions in QuickBooks Online.

You're always welcome in the Community should you have further concerns about bank transactions not updating in QBO. We'll do our best to assist. Take care.

I use Chase and my transactions arent updating either. 

Thank you for joining this thread, ballardwater.

 Normally, QuickBooks automatically downloads your transactions once your bank account is connected. 

To get the latest transactions, let's perform a manual update of your bank feeds. This process helps to refresh the connection between your bank and QuickBooks.

Here's how:

1. Go to Bank Transactions.
2. Click Update.

Afterward, check the For Review section for the missing transactions. 

If the transactions are still not updating, you can check this article for troubleshooting steps: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

You can also check with your bank if there is ongoing maintenance on their end.  

In addition, here are some articles to help you manage bank transactions and reconcile an account inside QBO:

• Categorize online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

Feel free to add a reply below, if you need further assistance with your bank transactions. We are always here to help.