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jhaynes1
Level 1

Bank Transactions not importing

Recently my bank changed their accounting system and what worked previously with downloading transactions to quick books now has to be downloaded directly from the banks website.  However, most days I get the message "There are no new transactions available".  There are definitely transactions available for download which I verified by looking at the banks paid transactions.  How do I fix this.  I always thought if it wasn't broke, you don't need to fix it.  Very frustrating.

Solved
Best answer 2 weeks ago

Best Answers
FateCandylaneT
QuickBooks Team

Bank Transactions not importing

Let me help simplify your banking tasks in QuickBooks, Jhaynes1. 

 

I understand the urgency of resolving this error, and I've come to ensure online bank entries are imported efficiently to your desktop account.

 

Beforehand, please secure a backup copy of your file, and let's make sure your QuickBooks Desktop is up-to-date. This way, you'll always have its latest features and fixes when doing these processes.

 

To begin, you may consider shifting your banking mode to Express Mode. This method allows you to add or match transactions using the account register. To do this:

 

  1. Go to Edit and click Preferences.
  2. From Checking, go to the Company Preferences tab.
  3. In the Bank Feeds section, select Express Mode and hit OK.

 

Then, download your recent online banking transactions from there. If the same thing happens, you can repeat the steps shared above and choose Classic Mode.

 

In addition to that, you can also download your online entries directly from your bank's website and import them to QuickBooks Desktop. First, go to your financial institution's website, download and save the .QBO file to your local documents. Then, refer to these steps:

 

  1. In your QBDT account, open the File menu and select Utilities.
  2. Choose Import.
  3. In the Webconnect files, go through the file location, choose the downloaded document, and click Open.
  4. Follow the on-screen instructions from the Import Wizard to complete the task.

 

If the error persists, it's best to contact our Customer Care Team to have your account reviewed and further investigate this behavior to help you keep going when managing your business finances.

 

Once everything comes in handy in the future, you may start categorizing and reconciling your accounts to ensure they always match your bank and credit card statements.

 

I'll be on this thread anytime you require additional assistance when handling bank transactions in your file. Just reply to this post, and I'll be around to get you covered. Keep safe and have a good one!

View solution in original post

2 Comments 2
4Gal
Level 10

Bank Transactions not importing

Which QB Desktop year version do you have?

FateCandylaneT
QuickBooks Team

Bank Transactions not importing

Let me help simplify your banking tasks in QuickBooks, Jhaynes1. 

 

I understand the urgency of resolving this error, and I've come to ensure online bank entries are imported efficiently to your desktop account.

 

Beforehand, please secure a backup copy of your file, and let's make sure your QuickBooks Desktop is up-to-date. This way, you'll always have its latest features and fixes when doing these processes.

 

To begin, you may consider shifting your banking mode to Express Mode. This method allows you to add or match transactions using the account register. To do this:

 

  1. Go to Edit and click Preferences.
  2. From Checking, go to the Company Preferences tab.
  3. In the Bank Feeds section, select Express Mode and hit OK.

 

Then, download your recent online banking transactions from there. If the same thing happens, you can repeat the steps shared above and choose Classic Mode.

 

In addition to that, you can also download your online entries directly from your bank's website and import them to QuickBooks Desktop. First, go to your financial institution's website, download and save the .QBO file to your local documents. Then, refer to these steps:

 

  1. In your QBDT account, open the File menu and select Utilities.
  2. Choose Import.
  3. In the Webconnect files, go through the file location, choose the downloaded document, and click Open.
  4. Follow the on-screen instructions from the Import Wizard to complete the task.

 

If the error persists, it's best to contact our Customer Care Team to have your account reviewed and further investigate this behavior to help you keep going when managing your business finances.

 

Once everything comes in handy in the future, you may start categorizing and reconciling your accounts to ensure they always match your bank and credit card statements.

 

I'll be on this thread anytime you require additional assistance when handling bank transactions in your file. Just reply to this post, and I'll be around to get you covered. Keep safe and have a good one!

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