Our company parted way with out bookkeeper in December 2023 and because the QuickBooks subscription was tied to her account, our subscription stopped when we removed her from the account. We restarted our subscription in March 2024.
Now, on our Bank Transactions page, no transactions from after 12/5/23 show up. This problem persists even after I press the update button. I'm aware some transactions are more than 90 days old and thus I might have to learn how to manually add them, but none of the most recent transactions are showing up either.
For most the the accounts, their bank registers have also not updated since 12/5/23. However, one account has some, but not all, of the transactions since then shown on the bank register despite not showing up on the bank Transactions page, where I would like to review all of our transactions.
What can I do to get our banks to reconnect after we had a period with a dormant subscription?
