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Level 1

BANK TRANSFER/CHECKBOOK REGISTER BALANCE

Every time I make a transfer in QB's from my operating account to my payroll account my checkbook register shows the transfer but the balance does NOT reflect that transfer until I completely log out of QB's then log back in.  Is anyone else having this problem?  It's not a huge issue just a pain.  I shouldn't have to log out and log back in for my checkbook register to show the correct balance.  Even if I refresh it will not show the correct balance.

Solved
Best answer December 27, 2018

Best Answers
Moderator

BANK TRANSFER/CHECKBOOK REGISTER BALANCE

Hi chelle611,

 

It should reflect the balance right after you do the transfer. Let's try to troubleshoot this issue by clearing the browser's cache. This way, we can isolate it to check if it's a browser-related issue. 

 

Then, try to make a dummy transfer and check the register's balance.

 

Please let us know how it goes. Thanks! 

View solution in original post

4 Comments
Moderator

BANK TRANSFER/CHECKBOOK REGISTER BALANCE

Hi chelle611,

 

It should reflect the balance right after you do the transfer. Let's try to troubleshoot this issue by clearing the browser's cache. This way, we can isolate it to check if it's a browser-related issue. 

 

Then, try to make a dummy transfer and check the register's balance.

 

Please let us know how it goes. Thanks! 

View solution in original post

Level 1

BANK TRANSFER/CHECKBOOK REGISTER BALANCE

That fixed my issue!  Thank you for your help!

Level 1

BANK TRANSFER/CHECKBOOK REGISTER BALANCE

That fixed my issue.  Thank you for your help!

QuickBooks Team

BANK TRANSFER/CHECKBOOK REGISTER BALANCE

Hello there, @chelle611.

 

Thanks for the update. I'm glad to know the steps given by my colleague were able to help you fix the issue.

 

If you need anything else, feel free to post again in the Community or leave a comment below. I'll be here to help.Wishing you and your business continued success!

 

 

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