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Level 1

Bank url has changed and QuickBooks does not recognize the new login page?

My FI added a commercial login page and though I paste the new url into sign on configuration, QB continues to redirect to the old business login page.  My new login credentials requires a COMPANY ID, as well as user name and password.  Is this not something QB supports?

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Moderator

Bank url has changed and QuickBooks does not recognize the new login page?

Greetings from the Community, APHEARS.

 

Allow me to share some insights about banking logins supported by QuickBooks.

 

At this time QuickBooks Online doesn't provide seamless support for financial institutions that request more than the Two Factor Authentication information after the initial connection to the financial institution has been established. Right now you can connect your accounts, but the transactions will not automatically download into QuickBooks Online.

 

As a workaround, you can download transactions from your bank's website and upload them to QuickBooks Online using the WebConnect feature. For detailed steps and instructions, check out this article: How to upload more than 90 days of bank transactions.

 

I'm only a post away if I can be of additional assistance. Wishing you a wonderful rest of the week.

Highlighted
Level 1

Bank url has changed and QuickBooks does not recognize the new login page?

Thank you for the response.  My issue however, is that the actual URL has changed, to differentiate between personal and commercial, yet QB will only "find" the personal web link.  Is this something I need to contact technical support about?  Thanks again!

Highlighted
Moderator

Bank url has changed and QuickBooks does not recognize the new login page?

Glad to have you back, @APHEARS,

I'd like to help point you in the right direction for this login issue with your bank.

 

All bank account related concerns need to be directed to our phone support for security purposes. One of our QuickBooks Online support members would be glad to help you further.

 

Agents have the necessary tools, like screen-sharing to get you back up and running. The most up-to-date contact information can be found here: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932.

 

You can always get back to me if there's anything else you need. Have a great day!

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